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Business Profile

Major Appliance Services

Automatic Appliance Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Automatic Appliance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Automatic Appliance Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a service call to diagnose our refrigerator which stopped working, they quoted us 85.00 trip charge to come out and diagnose, our daughter was there as we were out of town and they quoted an outreagous price of 575.00 to fix it, she could not get in touch with us so she had them fix it, they charged us 130.00 for a 10.00 part and 300.00 labor for a 10 minute job to install a 3 in 1 start, they also charged the 85.00 trip charge, We have since contacted another appliance repair technician and was told around 200.00 including the trip charge, iIcannot believe someone would do this, they took advantage of my daughter when she could not contact anyone, i would not reccomend this company to anyone. They advertise there address to the post office, instead of po box xxx, they advertise the physical address of the post offie with a ste #, horrible.

      Business Response

      Date: 03/21/2023

      In regards to our conversation, here is our response to this complaint. The issue with the customer/consumer has been resolved. There was a misunderstanding with regards to the repairs and services that were performed. Everything has been resolved and rectified to the customers satisfaction. This whole issue stemmed from a complete misunderstanding from beginning to end and has been taken care of since the initial compliant. Thank you for your time, attention and patience with the back and forth regarding resolution. Definitely a respectable receptacle for the consumer. Pete S Automatic Appliance Service. *************** ###-###-####

      Customer Answer

      Date: 03/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****




    Automatic Appliance Service is NOT a BBB Accredited Business.

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