Garbage Removal
County Waste & Recycling Service IncInformation and Alerts
Service Area
Orange, Green, Ulster, Columbia, Albany, Schenectady, Saratoga, Fulton and Montgomery county
Alert Details
This business has 1 alert.
Pattern of Complaints
On October 25, November 11 and 25, 2019, BBB contacted County Waste & Recycling Service, Inc. regarding a high volume and pattern of serious complaints. Over the past 36 months, BBB received complaints regarding customer service issues, including trash or recycling not picked up, long wait times, delays in pickups, or no pick up at all.
Customers also complained about bins left by the road for weeks after canceling service. Customers also say that even though they canceled the service, they still received bills or were charged auto payments. The business failed to respond to 17 of those complaints, and three others were not resolved through BBB’s complaint process.
BBB notified County Waste & Recycling Service, Inc. about the pattern of complaints and asked the business to cooperate to eliminate it, including a written response with specific steps to avoid similar complaints in the future. BBB requested general information including copies of refund policies, the names and full contact information of the business’ principal officers and responsible management, copies of its promotional and advertising materials, the physical address of its primary office, copies of required competency licensing, and a completed BBB Standard Business Questionnaire.
County Waste & Recycling Service, Inc. responded to the pattern of complaints, including steps it will take to resolves these complaints, such as adding staff and a decreasing wait times for service. The company is addressing the bin pickups for former customers but said it is still approximately two weeks behind schedule. If the company is notified of a missed trash or recycling pickup, it says the turnaround time is 24-48 hours. The business is working on responding to previously closed unanswered complaints as well.
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