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Business Profile

Home Renovation

Kiba Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2019 I signed a contract with Kiba Studios for a home improvement project (cumulative value of $61,204), which included kitchen, bath, and laundry renovation as well as custom cabinetry installation. My project finished in May 2023. The project took nearly 3.5 years many of the delays are directly attributable to a defective Kiba Studios design and contracted cabinet installer walking off the job. Major issues include:
    • Kiba Studios designed an opening for a refrigerator that would not permit the door to open
    • Kiba Studios designed an under-island beverage refrigerator opening that was too small to fit the refrigerator
    • Kiba Studios designed a bathroom cabinet without enough clearance for the drawers to open
    • Kiba Studios designed a vent fan that did not fit into the hood
    • Kiba Studios incorrectly ordered a custom *********** cabinet
    Small design omissions are inevitable on large complex projects, but the quantity, severity, and obviousness of Kiba’s design flaws could only be the result of incompetence, negligence, mismanagement or some combination thereof. Many of the issues were so severe that they required ordering additional cabinets or moving plumbing in the house to accommodate the mistakes. When these issues were brough to the attention of Kiba Studios it refused to remedy the issues and eventually ended communication prior to fulfilling the contract. The extent of the problem was compounded when Kiba’s contracted installer walked off the job. The cost to correct Kiba’s design flaws was in excess of $10,000. Kiba has in no part compensated me for the negligence nor offered to remedy the problems.
    Kiba’s willingness to create defective designs and then avoid contractual obligations is nothing short of predatory. I would like to formally file a complaint against Kiba Studios for failing to deliver the goods/services contracted as well as failing to honor the homeowner protections afforded by New York General Business Law Sec. 771.

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