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Business Profile

Skating Rink

Capital Arena

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skating Rink.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company did not provide a contract and promised services that were charged and not received. Multiple attempts have been made to be refunded by the company. One attempt provided a promissory action to issue a full refund. A following attempt to check the status of the refund resulted in another employee refusing to issue the refund.

    Business Response

    Date: 02/20/2024

    Good morning Keven ,  The customer received our services in full, including two hours of ice time, Rental, skates, skate guards, skate aids, and her guests were extremely happy with our facilities and service. The renter was unhappy with the amount of skate helpers, so we aim to give great service and if in this case, the customer feels we fell short, we have agreed to issue a full refund. ******** ******* Filed a credit card dispute on the entire amount paid. The amount has been refunded. Thank you for your assistance .  

    Customer Answer

    Date: 02/20/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The response provided by the business is entirely inaccurate. I did not receive skate guards which I paid extra for, nor did I receive skate helpers for every guest as promised. We were given multiple people to contact and none responded. We tried multiple times to speak with the venue for a refund and were promised one which was never issued. When we called to follow up on the status of the refund we were advised it was not going to be given. The person we spoke with Steve, informed us he was aware we did not have the skate guard we paid for and the additional skate helpers. He stated he watched this all via camera the day of the event and was well aware of the issues. He didn’t offer to rectify the situation. I contacted the credit card company and have a temporary charge back that can be revoked in 60 days if Capital Arena disputes it. This is absolutely an atrocious response from the venue and nothing has been resolved.  

    Regards,

    ******** *******
     

Capital Arena is NOT a BBB Accredited Business.

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