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Business Profile

Telephones

ViaTalk Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ViaTalk Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ViaTalk Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After being with ViaTalk for over 15 years we no longer need the service. They currently are "parking" our old home landline number. I submitted multiple requests to cancel the account and left a message. Because ViaTalk simply ignored the multiple tickets over three months I disputed the last two months charges with the credit card company and was issued a refund. ViaTalk never contacted me after the charges were reversed.

      Then ViaTalk charged me again in December and I submitted another ticket to cancel, which also was ignored. We're talking less than $6 a month here so it's not a major source of their income.

      I have always had great support from ViaTalk and recommended them to others but now it's like no one works there. This is a very sad way to end a business relationship.

    • Initial Complaint

      Date:12/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numerous time I cancel my service through their website. Spoke to customer service without any help. They canceled my service but still sending me invoice afterwords.

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my frustration and seek resolution regarding a refund for my account, which has been pending for several months.

      I have been a loyal Viatalk customer for 18 years. On April 24, I paid a $263.52 renewal fee for a 24-month term. However, on July 24, I called to cancel my service. After verifying my account, I was informed that I would need to return the leased equipment in order to receive a refund, along with a $50 rent fee.

      I returned the equipment on September 24, and confirmed its receipt with Viatalk. I followed up multiple times, including sending an email in October, and made several phone calls to ensure the equipment was received and that my refund was being processed. I have spoken primarily with Shawn R*********, an accounting clerk, who confirmed that the refund check was issued. However, I have not received any payment, nor have I received communication regarding the $50 rent fee or the $15.41 shipping cost, which I was initially told I would only need to pay $5 for.

      Despite numerous promises from Shawn that I would be contacted by the owner, Tanya B*****, I have not received any further updates. I was later told that a refund check was issued by a person named Nicole, but once again, I have received nothing.

      At this point, I am simply requesting the refund owed to me, as I have complied with all the instructions provided by your team. I am disappointed by the lack of transparency and communication throughout this process, and I would appreciate your immediate attention to this matter.

      Thank you for your prompt resolution. I look forward to receiving confirmation of my refund.

    ViaTalk Inc. is NOT a BBB Accredited Business.

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