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Business Profile

Mattresses

Crazy Jay's Mattress Outlet

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crazy Jay's Mattress Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I like to support small local business and needed a few mattresses as I just moved into a home.
      I purchased a queen set first $578
      with delivery. After only a month I noticed dents in the bed from sleeping on it I thought ok well it's a cheap bed.
      And used this local mattress person for a king size and a better quality set made in the USA with a 10yr warranty I was told.
      6/7/22 purchased and received in the next few days. I leave town for winter months 12/22 until 4/21/23 so again slept on 6 full months. When Jay dropped off the king set I showed him the dents in the queen and he's says it's under
      1 1/2 inches to jump on it every night to get to that mark of 1 1/2. I'm not going to do that ( just in case ) the warranty isn't fulfilled and it's an extra bedroom bed.
      So now with the king set I'm told to email pictures of measurements and the top of the whole mattress to show there are no stains. A week goes by and I received an email back saying it's not cover yet as it looks like I'm pushing on mattress to make the measurements
      And they use red circles and lines on my pictures to benefit them. And was told to use my hand to smooth out the mattress
      Jays store is 30mins away I would think he would be the one coming over to take
      Measurements and to see in person as any pictures can be discouraging and not show depth in an email.
      He had showed me with the queen bed how to Measure with yardstick and measuring tape.
      At this point if they refuse to honor the warranty I may just want a refund for both and not have any future Business with this person
      Pictures are with the company's red markings and notes as a response
      again your not able to see the dents in the bed and I was showing the whole mattress to show no stains on it

      Business Response

      Date: 05/30/2023

      BBB spoke with Jay at the business and the following was relayed: This customer bought a King size mattress.  It has a small indentation.  To be deemed defective by the warranty, an indentation needs to be 1 and 1/2 inches deep without being pushed down.  She submitted photos to us but right now the mattress is nowhere near defective.  It does not meet the requirements to be replaced by the warranty.  This mattress has a 10 year warranty and it is around year 1 right now.  If down the line, in a few years or something, if it does meet the 1 and 1/2 inch indentation requirement without being pressed on or pushed down, then she can submit again and we can reevaluate.  But right not it is just simply nowhere near deflective.

    Crazy Jay's Mattress Outlet is NOT a BBB Accredited Business.

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