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Business Profile

Drainage Contractors

Esselman Sewer and Drain Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ******** to install a well pump and another ***** to clear a sewer line. The well pump I was charged *****. I later found pipe was a $500.00 pipe. Which means I was overcharged for it.I was grossly overcharged for the whole job.I was told the whole cost for everything including laying the pipe into the ground to connect everything would be *****. Not only was the total cost not what I was quoted but I was left with a pipe above ground covered in hay.The company did not finish the job, because my son had to locate the old pipe 4 ft underground and dig from the house to the well, dig up the sidewalk, and do what they neglected to do while charging me an exorbitant amount of money. Because of this we had to use somebody else to finish the job.I feel like I was robbed. for almost 7 thousand dollars to clear a frozen sewer line and install a well pump!!When we had to manually finish the job ourselves, which took most of the Summer. Esselman should not get away with this egregiousness.Thank you *********************

Esselman Sewer and Drain Inc. is NOT a BBB Accredited Business.

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