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Business Profile

Environmental Consulting

Edgeco Environmental, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Environmental Consulting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2023 we found mold in the attic of our primary home address. We contacted EdgeCo Environmental, Inc. via phone because they provided mold remediation on the home at the time we purchased it in 2014 - the work was done in our name (not the previous owner). The remediation service is still under warranty, and we have a hard copy of the warranty in hand. After almost two months of calling and trying to get someone to come see the issue, Paul from EdgeCo Environmental, Inc. came to our residence on October 8, 2023. He verbally confirmed that the mold did return to our attic and said that he would email us more detailed information earlier the following week. Since 10/8/23 we have not received that email and our phone call messages from that date have gone unanswered (the main number is always picked up by a voicemail, a person has never picked up directly). We've left numerous messages from both our house and cell phones, with no returned calls or progress on our complaint. The mold remains in our attic. We need it remediated, per our warranty. EdgeCo Environmental is not returning our phone calls, so we are completing this complaint.

Edgeco Environmental, Inc is NOT a BBB Accredited Business.

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