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Business Profile

Lawn Maintenance

JJS Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for JJS Home Improvements's headquarters and its corporate-owned locations. To view all corporate locations, see

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JJS Home Improvements has 2 locations, listed below.

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    • JJS Home Improvements

      209 Congress St #2 Cohoes, NY 12047

    • JJS Home Improvements

      154 Warsaw St Apt 3 Lackawanna, NY 14218

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired for lawn services summer 2023. Paid 66% up front on April 27. Have signed contract with expected services and dates. Owner showed up 4 times in the first 9 weeks. Owner rarely responds to communications and when he does is non-apologetic, promises to show, and then with no further communication, does not show.

      Business Response

      Date: 05/01/2024

      BBB spoke to John at the business and the following was relayed: The customer paid one month in advance, he did not pay for the season. I did show up but the customer and his wife were not happy how the lawn was being cut and looked and he cancelled all services. There was no money owed on either end.

      Customer Answer

      Date: 05/06/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Hello. I have the written receipt that I have attached showing service was for April 27 - October 15. There were many complaints against this business on ********. He is dishonest and a bad actor. I have all details with dates and times at home and can forward when I get home next week. Basically he showed up a couple of times, promised to show up other times and after my repeated contacts showed up a couple more times but never when he said he would (off by days not hours). He simply stopped responding to my calls and my texts.   Regards,  ***** *****  

      Business Response

      Date: 05/16/2024

      BBB spoke to John at the business and the following was relayed: The customer had a very large yard and is the one who broke the contract. I am willing to refund the customer $150 and can do so by ***** or another method if agreeable.

    JJS Home Improvements is NOT a BBB Accredited Business.

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