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Business Profile

Online Retailer

MackTak Mart Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st dress - ordered July 24 for $369. returned Monday July 31st because dress was not the same as what was advertised. Did not receive a refund until i disputed with my bank on august 8th and received my money back on October 9th.2nd dress ordered ordered July 29th for $529 and dress sizing was not the same as measurements taken from the website. Ordered size *************************** person as size 4 US. I requested a return label on august 3rd, followed up august 5,7,16. I filed a second dispute for the second dress of $529 august 8th and was resolved on October 13, 2023.On October 13, 2023 the company without consent or knowledge charged my card for $529 and I filed a dispute on October 18.On September 14, ********************************************************************************************************* you are going to keep it? And I responded I requested a return label for the second dress on august 3rd and have not received it. I mailed the first dress on July 31st and have not been refunded. And they responded You have received it through your chargeback. Meaning through my dispute. And on September 19th they send me a label to return the second dress after my attempts of getting one on august 3. The second dress was shipped and received by them on November 7th and they are refusing to issue a refund even after they charged my credit card without my knowledge or consent.

    Customer Answer

    Date: 12/31/2023

    At this time, I have been contacted directly by MackTak Mart Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:

    They are now stating they will refund me the dress amount and deduct shipping and a custom charge of $300 which they claim they were charged for the return. However, this amount was never mentioned prior in my first return that was disputed and refunded by my bank. Additionally, they have still not refunded me any amount for the returned dress and illegally recharging my card without my knowledge or consent after my bank disputed the charge. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** *****

    Customer Answer

    Date: 04/21/2024

    Better Business Bureau:

    At this time, I have not been contacted by MackTak Mart Corp. regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-16-2022 I purchased a dress from their website. I paid 594$ however the dree didnt fit me. So I spoke to their customer service to return it and I purchased a different dress from the same website. Now after suffering to get a return label, finally they sent me one and returned the dress. They got the dress back on February and I never received my refund. They dont answer my messages or calls or emails.This is my invoice number ********* This is my order number *********

MackTak Mart Corp. is NOT a BBB Accredited Business.

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