We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Refrigerator Repair

Refigeration Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigerator Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau of ********,My name is ******************************. I reside at *****************************************************************On 3/24/2023, I hired Refrigeration Service to replace the icemaker in my ******* Refrigerato* ************** The representative technician, **** charged a $250.00 deposit on my **** credit card and informed me that they would order the part and call me to arrange an installation date.I did not receive the call for the installation or icemaker and the repair was never completed. I called Refrigeration Service on four separate occasions during the following month to determine the status of my order. During each of my four calls I was told that the icemaker was on order and I would receive a call when it became available.On Friday 4/28/2023, over a month since I paid for the icemaker, I received a call from ***** in the billing department concerning my "heater." I corrected ***** and informed her that I had ordered an icemaker, not a heater. ***** put me on hold and returned to the phone to say that that the icemaker for my refrigerator was no longer available and the repair could not be completed.I requested a refund of my $250.00 deposit be returned to my credit card immediately.Today 5/1/2023 I was able to easily find a replacement icemaker online at the website of Easyapplianceparts.com. I ordered the icemaker and it will be delivered to me in 5-7 days.To date, my $250 deposit has not been returned to my credit card.Please assist me with the return of my deposit from Refrigeration Service, *** *** *** ******* *****, ** *****.************** and *************.Many thanks in advance for your attention to this matter,****************************** ************************************************************* ****************** **************

Refigeration Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.