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Business Profile

Auto Alarms

Vehicle Tracking Solutions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vehicle Tracking Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vehicle Tracking Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They failed to produce what our contract stated. The account manager stated that we needed to upgrade our system which in turn we did and proceeded to add 4 new trucks to the fleet. The upgrade included new units for the current 26 trucks plus the additional 4 that we had added. We only received the 4 of the 30 total units we were suppoosed to receive. My office staff reached out to them continuously to find out where the other units were. We did not receive a response in a timely manner so we proceeded to move on to a different fleet tracking company that had better communication and customer service. We took all of the units out of our trucks and boxed them up. We sent a certified letter to the *** and the account manager about the cancellation of the contract and stating that they breached the contract that was submitted.

      Business Response

      Date: 03/21/2023

      Client has canceled and failed to return hardware, As per our agreemenet the retrun of the hardware is at the cost of the client. 

       

      We are sorry to see them go, They decdied to go with another provider which is thier right but they need to pay the outstanding obligation to our company, 

       

      We have recently sent the client to collecitons. We were willing to settle with the client for a 20% reduction in debt but they were non responsive. They were a client from 2011 very disapointing that they chose to do this. We certainly tried to make them happy. 

      Customer Answer

      Date: 03/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Whether or not it was in the agreement with us, once they breached the contract, it was their responsibility to send a pre-paid label for the returned equipment (that was promised to be new and was clearly used equipment) and we repeatedly asked for the return label. We, too, are very disappointed that intellishift failed to hold up their obligation and ignored our communication to them after, as they stated, 11 years of doing business together. There is no obligation to pay the outstanding balance due to they breached the contract with **. Our representative promised us 30 units and could not figure out where 26 of them were and apparently, after repeatedly stating he would take care of it, he went on vacation and our calls were ignored.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Customer Answer

      Date: 03/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I will call you Monday. thank you

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 04/06/2023

      I spoke to **** and explained to him only a portion of the units needs to be installed (the newer devices).. We emailed with ****** and are wairing on a reply. 

    Vehicle Tracking Solutions is NOT a BBB Accredited Business.

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