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Business Profile

Office Furniture

Carr Business Machines Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Carr Business Machines Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Carr Business Machines Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been leasing business machines with CARR Business Systems for decades. Last year, our 3 year lease for a copier and printer were coming due and we were contacted by a sales rep, who sold us a new lease. As has always been the case, we were advised that **** would pickup the old equipment, drop off the new and facilitate the entire lease return. Just after signing the new lease, we received a letter regarding the old lease from ***** Fargo. The letter stated that the old lease would be ending soon and will automatically renew if we don't discontinue it. We sent the letter to our rep and he responded that we have nothing to worry about and **** would take care of everything.Fast-forward and we just realized that ***** ***** continues to withdraw from our bank for the old lease monthly, and they are requesting proof of the return of the machine (bill of lading). We have been alerting the sales management side and the logistics side, who arranged for the pickup and nobody cares. We are paying for 2 leases and we are a small business 100% owned by me. So far they have taken $1,797.75 erroneously. I just put a stop payment in place, but this will likely lead to ***** ***** reporting us to credit agencies. I am getting absolutely nowhere and this could impact our company credit rating as well as mine and this money is illegitimately being withdrawn. Please help!

      Customer Answer

      Date: 03/21/2023

      At this time, I have been contacted directly by Carr Business Machines Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      I have been assured by a senior sales manager that this should be resolved soon.  There will be a two part resolution.

      1)  **** needs to pay off the old lease to ***** ***** (who is still billing ** for the lease that should have been closed in October)

      2)  Then they need to get with their own finance department to make us whole to the tune of about $1,800

      I am cautiously optimistic because someone in a senior position appears to have taken ownership of the problem.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in touch with this company in order to cancel the account for months now and no one returns my call from the company after multiple attempts. They keep sending bills every month. They have not sent me any supplies for months and I keep paying them monthly. I really need to cancel my account and if someone can help me with this matter. This company should not be in business as they never return phone calls and no one answers the phone when we call their company

      Customer Answer

      Date: 09/18/2022

      Better Business Bureau:

      At this time, I have not been contacted by Carr Business Machines Inc. regarding complaint ID ********.

      Sincerely,

      *********************************

    Carr Business Machines Inc. is NOT a BBB Accredited Business.

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