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Business Profile

Online Retailer

BoxNCase

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive called three times and left voicemails and emailed about four. No reply! Our order was mis-delivered and we are moving very soon so asked for a full refund. But with our messages being ignored, Im not sure she to do but report to my bank and bbb. I was not clear on the high shipping fee and thought it was lower. We do not wane a reshipment. I spoke to the shipping company and they told me that the seller needs to file a claim and either refund or replace. They said to dispute with bank as last resort Photo shown in picture is not our place. We live in a hoa and many homes and mats and colors are the same. I saw no house number. Sorry this didnt work out but we are due a full refund. Thanks. Order is under ******* ** ********* which is my business name.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on February 13, 2025, and I have not received any updates on the status of shipment. The manufacturer has discontinued the item that I ordered. I sent a request for refund, and I was ignored. I sent 2 additional requests on the company website, and I was ignored. The total that I paid was $219.75 for 7 cases of Stash Tea.

    Customer Answer

    Date: 04/20/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding BoxNCase has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    **** *****

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on Sept. First. I was sent a confirmation of the order and it said that the orders are placed within 3 business days. It is now 9/11/24 and I still have not received any shipping information on this order. I reached out to the company and they said to give it a couple more days which I did and still nothing. They charged my credit card before the order was fulfilled and now they are not responding to any emails letting me know about my order. I've contacted my credit card company and disputing the charge.

  • Initial Complaint

    Date:08/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 29 June 2024 I placed an order for (8) ************************ Pineapples. The fruit and shipping together totaled $199.09.On 1 July 2024 I received notice that my order had shipped via *** (tracking number provided within additional fields).After several days it was evident that the package was not going to be delivered, let alone delivered in time for the fruit to still be good.On 13 July I contacted BoxNCase with my order and shipping details and requested a refund.There was no response.On 17 July I forwarded the 13 July email and requested a response.There was no response.On 6 August I forwarded the email chain again, and again requested a refund. I informed them that I would be contacting the BBB and possibly taking additional steps.There was no response.Upon reviewed the updated *** tracking info, the item was listed as delivered on 19 July. It was not received.Two minutes after the supposed delivery was logged on 19 July, the following was entered into the *** tracking log:The package has been damaged. All merchandise has been discarded and the sender will be notified.This was a perishable product and I paid $149.09 in shipping fees to ensure its timely delivery. BoxNCase failed to fulfill. BoxNCase also failed to respond to a single email regarding my order.

    Customer Answer

    Date: 09/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by BoxNCase regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for a case of ******* on 7/9/24. They never delivered the product. On 7/30/24 they claimed it woukd be shipped out the following week. It still has not been received. There have been no updates from the company. I have demanded a full refund but have received nothing back. Please help.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised misleading products. They advertised 5 cobalt gum and show a picture of a case of gum with 6 packs to a cube, 35 sticks in each pack. I ordered 48 cubes which would give me 288 individual packs of gum. Instead they sent me only 6 cubes which only gives me 36 packs of gum for a total of ****** plus ***** for shipping. That is $10.58 per pack of gum wholesale. Who the heck pays that amount of money for one pack of gum for 35 sticks. I sent them an email asking to send the entire order back and refund my money. Nothing was opened other than box it was packaged in. No answer.

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by BoxNCase regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 1: ordered from website, and triple-checked the quantity, ************* of the item & ensured it was also in stock. I also was required to pay $23 for shipping. (This wasnt expedited shipping. Just their standard price.)May 7: Received the shipment. The box had 9 packages of the product instead of 108 as I purchased. The weight was obviously far less than 108 packages.May 8: Sent email & explained the issue. The last sentence of that email was this: "Will you please let me know the issue and how quickly you can remedy it?"May 12: I sent another email: I did not receive what I ordered. I originally sent you an email the night I recd the package but you have not responded. Please contact me to let me know that youre sending my order on Monday. Thanks.May 13: *** sent a one-sentence response at 11:11 AM, which was to please send a photo. At 12:26 PM, I sent the photo saying Here you go!May 14: Sent email: Hi, I sent the photo yesterday. Please let me know when you will send my order.May 15: Sent email: Hi Im looking for a response please because its been over a week now, and longer since I ordered. Thanks.May 22: Sent email: Hi Its now been over 2 weeks since I first contacted you. I sent you the photo you requested over a week ago. I need for you to please respond with how you are going to address this before I decide that the only way to get a response is to escalate it.May 30: Today. I have yet to have any response from the company as to how they are going to resolve this.I can't find a phone number anywhere online, nor a name of a Customer Support manager or company owner. This company has poor fulfillment and QA procedures, doesn't respond to customers once they have their money, and overall demonstrates unethical operations. It's despicable to take money from customers and refuse to respond when you s**** up.

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 16, 2024 - placed order with BoxNCase for $284.50 for an item that appeared in stock February 1, 2024 - contacted my credit card company to dispute charge when I learned false advertising and they didn't have the item portrayed in stock on their website; my credit card company issued conditional credit February 4, 2024 - Received email from BoxNCase that order #**** has been cancelled and refund of payment is processing March 8, 2024 - BoxNcase has disputed with my credit card company and my card company and reversed the credit April 1, 2024 - Left Voicemail for BoxNCase customer service April 1, 2024 - Sent email to BoxNCase customer service; response was that my credit card company owed me the money; I asked for proof of where BoxNCase sent funds to my card company April 2, 2024 - Emailed copy of my card statement to BoxNCase showing proof of being charged back to me and again asked for proof of the credit they issued to my bank April 2, 2024 - Left Voicemail for BoxNCase customer service As of today - April 3, 2024 - BoxNCase is completely unresponsive; no one has returned my call and no one has responded to my emails.I need assistance is getting my refund and want to make others aware of the issues with this company.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested they cancel the subscription for Dentyne Gum. They have ignored my request and what occurs is that they send me notification of an order, and the money is charged. I then have to cancel that order and request a refundwhich they do. My issue is that they appear to refuse the subscription cancellation and as a result it becomes a constant cancel and refund order problem. I want the subscription canceled so that no other orders get processed. I have requested this 5 times and no response . Can you help me ?

    Customer Answer

    Date: 02/20/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding BoxNCase has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/6/23 Amount paid: $164.62 Business committed to: timely delivery (website claimed up to 2 ****** ********** of goods Nature of dispute: business took payment on 12/6 and never delivered services. I contacted them repeatedly & would be told goods were shipping imminently/soon, but these were all misleading - the items never shipped (I'm writing this on 1/23/24 - 1.5months after initial purchase). Business is misleading in their advertising (on their website) and in their communications with me. It is not acceptable to do this - less so when you take someone's hard-earned money for 1.5 months and fail to deliver the expected services.ORDER #: ****

BoxNCase is NOT a BBB Accredited Business.

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