We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pressure Washing

Steady Kenny Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pressure Washing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this business to clean the gutters on my 2 story home. A week later i noticed during a rain that the gutters are still plugged. I also now notice some small trees or weeds growing from the gutters. It is quite obvious the job was not done correctly. I contacted this business and explained the problem. The business told me that i watched them do the job and if they come back to look at the problem i would be charged again. This is unacceptable. The job was not done and i want my money back.

    Business Response

    Date: 07/02/2024

    Hello ***** my name is Brittany and i am the majority owner of SteadyKennyServicesLLC. We are submitting a full refund through certified mail. In response to your complaint to get a better understanding of my records and gps data, it shows we were there on June 13th from 8:30 am till 9:30 am. Also noted in my account while we cleaned your gutters we also provided a courtesy trim of your overhanging branches that were laying in your gutters. You stated one week later you noticed an issue? I am confused as to why you did not reach out sooner and waited 15 days to file a complaint. It is also in my records that during the initial phone call there were abusive exchanges from you towards my technician. I will note that behavior upon my staff is never tolerated. While my records and your experience have conflicting data i am still submitting a full refund and i wish you the best with future buisinesses. 

    Customer Answer

    Date: 07/04/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me upon receipt of refund 



    Regards,



    ***** ******








Steady Kenny Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.