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Business Profile

Resort

Alpine Lake RV Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $75 to camp for one night at a very basic campground and was promised a quiet site and four hours in a huge party started that’s going until 1015. I asked for my money back so I could go home and sleep well and was told I’d been here too long/used amenities. What, Setting up my camp? I’d like this business and others to be aware of their misleading practices - extremely high price for poor product.

    Business Response

    Date: 08/03/2024

    Good Morning, 

    The guest who is submitting this compliant is referring to a DJ that was performing in our near by pavilion. This was disclosed at the time of check in and advertised as a community event. Our quiet hours are posted and run from 11:00pm to 8:00am which is substantiated by the guests complaint that the music stopped at 10:15 pm. All of this is disclosed at the time of check in and prior to the guests arrival via our email system. The guest in question did contact our after hours line to make a complaint about the noise to which they were informed of the above. Her family is also an annual guest here at the resort so the inner workings of the park are well known to this guest, in addition we offered this guest a more secluded location in the park upon check in but the guest did not want to be that close to their family members and chose to be where she stayed. Proof of quiet hours and rules are located on our website and a copy of the map that is presented to all guests is available upon request. 

    Customer Answer

    Date: 08/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I asked for a quiet spot and they put me next to a party pavilion.  For your reference, details of the offer I reviewed appear below.

     
    Regards,

    ******** *******

Alpine Lake RV Resort is NOT a BBB Accredited Business.

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