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Business Profile

Tree Services

Finger Lakes Landscaping
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Finger Lakes Landscaping's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won a gift card at a benefit early last year. This card is for $150 from Finger Lakes Landscaping Tree Removal, on June 8, 2022, the owner of the business Ray S******* and his father came to my house. I told them what I wanted cut, he said his big truck was too big to do the work I wanted done. One of them said they could cut the branches by getting in the back of a pick-up truck and using a pole saw to cut them, I said OK. He said he would fit me in his schedule when he was up my way. Over the summer I contacted him repeatedly he kept saying he would fit me in. December 15, I sent a message asking when he can do the work (I also posted this issue on my ******** account) because he stopped responding to my msg then he responded saying he did not WANT to cut the branches that way. He said he would exchange the gift card for money that is equal the balance if I sent him my info he would send out a check. I sent my address to him with a picture of the gift card. He replied saying that he would give me $150 cash if I delete my post on my personal page. I said I would delete my post after I received my reimbursement. He laughed at that. I am still waiting for resolution from him. I contacted him again on Dec 21, Dec 22 he responded saying he does not want to do business with me as I am slandering his business... said he will be in contact with me when he is available. I think 7 months is a little much ... either waiting for the work to be done and now he does not WANT to do the work but will not send the check or meet to pay me the equivalent value of the gift card. How long should I wait for the payment to happen??? Single woman who is trying to utilize the gift card he put out to be used.... I work in town in Corning and told him I could meet him sometime so he could pay personally and not worry about sending out a check... no response other than he will contact me when he is available...... please help me with this..

      Business Response

      Date: 02/01/2023

      BBB spoke to Raymond at business and the following was relayed:

      I intend to pay her the $150 within the next 45 as I am currently unable to do so.

      Customer Answer

      Date: 02/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ****








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