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Business Profile

Spray Foam Insulation Contractors

New York State Foam & Energy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spray Foam Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please view the supporting documents that I attached to get the full details of my experience with this company and to view our contract. Below is a short summarization:Over last summer and fall, my husband, *****************, and I got multiple estimates for reinsulating our home. We decided to go with *** ***************************** because they were the only company that included fixing the hole that they would have to create to cut into our ceiling to get into the peak of our house to apply spray foam insulation. In our contract it states that "we will cut an access into the peak above the landing in front of the stairs as discussed at the time of and install a 2' by 2' upward opening fire rated ceiling tile with framing and trim will be installed after the insulation is complete."Friday, November 11th= installation date - they damaged my wallpaper, fell through tiles in a bedroom and left the hole in our ceiling Monday, December 5th= they sent a friend of someone who works for the company to "complete the job and fix the damages" (which was not done properly and not what we agreed to in our contract)Wednesday, December 14th= nasty phone call received from *********************** of *** ***************************** threatening to send us to collections on a unfinished job with additional damages This job was supposed to be a one-day job, and at this point we have gone over 70 days and also through our whole entire holiday season: Thanksgiving, Christmas **** ********** and New Years with this job unfinished and with damages. We refuse to pay full price for an incomplete job and damages that haven't been addressed at all. We are not interested in having this company complete the job, we would just like a new contract with a reduction of our costs for the incomplete job, damages, and inconvenience of all this.

    Customer Answer

    Date: 05/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    *********** *********************
    *
    *
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    ***
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    *************************
    *** ********* **** **
    **** *** ***** ********* *** *** *** **************** ***** ****
    Hi *******,

    The business, *** Foam & Energy LLC, has resolved the issue to my satisfaction. Please delete my complaint and/or **** the issue as resolved with the Better Business Bureau. I would appreciate acknowledgment of this email. 


    Thank you!

    *****************
    ************
    *******************


    Sincerely,

    *****************



     

New York State Foam & Energy LLC is NOT a BBB Accredited Business.

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