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Business Profile

Data Storage

Glyph Production Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an external hard drive from ** ***** *** ***** on November 16th 2022. It is a **** system which I purchased to consolidate all my media. I am a video editor and I wanted all my video and media available in one place. The drive would never stay mounted on my computer. I tried on different computers and had the same issue. I finally returned the drive to Glyph Tech (per ** ***** *** *****s recommendation) for repair or replacement. I had to pay for shipping which was about 75 dollars to ship to New York from California. For months it was the same story. "We are working on your drive and it will be shipped on Friday..." This went on and on with different techs, until finally the drive was sent back. The "repaired" drive still won't stay mounted on my computer. We are 10 months from when I purchased the drive, and I think they are just delaying the process so that the year warranty is up. I need to purchase a device that works, and I won't until this problem is resolved. Please help! Thank you, **** ****

    Business Response

    Date: 10/05/2023

    Hello, I have attached our internal communications with the person that filed the complaint. The shortened communication string is from Sept 19, 2023 thru October 4, 2023. It is communication between our Service Department and the complainant. Based upon the communication I believe the situation has been resolved. Ref: ID ******** Best Regards, Tim R****

    Customer Answer

    Date: 10/05/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* ****

Glyph Production Technologies is NOT a BBB Accredited Business.

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