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Business Profile

Landscape Contractors

D & L Landscapers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought 2 trees to be installed on our property. We kept calling D & L as the tree in the front isn’t growing properly. My husband told him when it was installed that tree looked wrong in that branches were not looking right. We have called numerous times but we are just told “he forgot” or “”I’ll be there soon. I haven’t forgot”. But he is still a no show snd the tree looks ridiculous & half dead in the front of our house.

    Business Response

    Date: 11/03/2022

    Received call from the business (Luis) who stated that he simply forgot to get back with the consumer.  I totally understand the consumer's frustration due to the fact I went to go look at the tree and no one was home at the time and I did not  advise the consumer.   It does need to be pruned and or replaced.  If I was to replace it right now, it would look like I didn't do anything due to all the leaves being gone.  It's that time of the year when the plant does this.   However, the problem is that it is past the time to do so.  I have no problem with coming back at the being of Spring and replace the tree.  Please advise the consumer that they may reach out to me to confirm this.  

    Customer Answer

    Date: 11/06/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,


    ****** **********








D & L Landscapers is NOT a BBB Accredited Business.

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