Complaints

This profile includes complaints for DLH Properties Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DLH Properties Inc.

  41 Church St Cortland, NY 13045

• 

  DLH Properties Inc.

  59 State Street Tully, NY 13159

• 

  DLH Properties Inc.

  1 Holiday Drive Cortland, NY 13045

• 

  DLH Properties Inc.

  3179 Bellevue Avenue Syracuse, NY 13219

• 

  DLH Properties Inc.

  113 Croydon Lane Syracuse, NY 13224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live at The Legacy At Sandhills
  
  On May 7th we put in a work order because the A/C was blowing warm. Checked the unit inside and saw refrigerant was leaking out of the coils into our apartment. Maintenance came and determined it was a bad unit inside and put an order in to replace it. We were given a portable unit to hold us until the part came in. They came and replaced the unit on 5/12 but that did not fix the problem. We were then told it was the compressor outside that needed replacement. On 5/15 the compressor was replaced, the A/C blew cold for about 2 hours then blew warm again Turns out it was a bad compressor straight from the manufacturer. On 5/20 after 13 days with no A/C I informed them I would be filing a complaint with BBB. I was told please don't do that and give them till the next day to get in a whole new unit outside. Today 5/21 the whole unit outside was replaced and the A/C was blowing cold like it should, but once again after about 3 hours it has started blowing warm again. We have put in a total 4 work orders to date. We feel that we should be compensated a significant amount off our rent due until this issue is fixed- to the high amount of electricity the portable and window unit have been consuming due to this issue seeing as though we pay for the electric bill ourselves.
  We are two things a billing adjustment and a fixed and finished job.

  Business Response

  Date: 05/23/2025

  Upon review of the facts and the customer's statement, our staff began repairs in a reasonable timeframe considering the nature of the problem and the availability of materials. We have also remained diligent in continued repairs within a reasonable time as outlined in the lease agreement and in accordance with the SC landlord tenant act. Below is the timeline.5/7 - work order was opened, air handler was ordered5/12 - Air handler was installed 5/14 - work order opened stating air not working properly 5/19 - Unit was recharged5/19 - work order opened stating unit not cooling below 74 degrees 5/21 - New condenser installed5/21- work order opened stating unit not cooling below 74 degrees5/22- unit was rewired, vacuumed, recharged and reported as working 

  Customer Answer

  Date: 05/23/2025

  The consumer called to says that an agreement was reached and the matter is resolved.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my paperwork, paid my fees, and received my keys on February 14, 2025. I moved into the townhome on February 15, 2025. I have not had any heat since moving in. I have informed the property manager, assistant manager, and maintenance of the issue several times. This is sickening. I suffer from respiratory issues and to live like this is making my issues worsen. Although, the property manager responded and sent two portable heaters the issue still remains that I have no heat. I leave my home at 5:45 a.m. and it's freezing. I return home after 7:30 p.m. and it's freezing. I will not sleep with portable heaters running. That's a major safety concern. It still defeats the issue because the other parts of the home are freezing cold. The unit is turned off and it still comes on blowing out cold air. I have reported that also. How can the property owners, managers, and whomever else rest knowing that the tenants have no heat! My body is cold. I have layers of clothing in and I'm still cold. It's definitely not fair for me to have to pay rent at my residence and have absolutely no heat and go find a hotel room to pay more money out to consume heat. I'm very disappointed! This is inhumane. I mean when will it be taken serious? Will I have to freeze to death or get sicker for something to be done? I'm new to the area no family here, so I can't go to a family members home to receive comfort. I really need this issue addressed. This is a major concern.

  Business Response

  Date: 03/05/2025

  Mr. ****, We’re sorry that your stay in our apartment this last month has not met your expectations. Your air handler was functioning well enough to heat your unit up to an approximate temperature of 76 degrees. We understand that you wanted your unit warmer, so we also provided space heaters to help with additional heat while we worked to repair your heater to allow it to heat to a higher temperature. We have a new heating unit on order and anticipate it being installed in the next 24-48 hours.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were residents of the ***** ** ***** **** for one year. We paid our rent on time each month and were clean, quiet and courteous neighbors.
  
  Upon move out, we were charged $420 for “damages.” The damages included:
  $70 for interior oven cleaning
  $150 for “broken blinds”
  $200 for “dryer dent”
  
  We provided clear photographic evidence that the oven was dirty upon move in. The company refused to acknowledge that the oven was dirty upon move in.
  
  These charges are astronomical, and the $70 should be removed due to photographic evidence.

  Business Response

  Date: 02/13/2025

  ***,We have reviewed the move-in photos, the move-out photos, the
  move-in condition form and compared it to the move-out charges. We appreciate
  the photo you sent us; however, your photo shows the exterior of the oven door
  looking into the interior of the oven that has a casserole dish in it. The
  move-out charge for the oven is for the interior of the oven being dirty. I
  have attached the photo of the interior of the oven from your move-in date of
  02/01/2024 and then I have also attached the move-out photos of the interior of
  the oven. You can see the reason for the charge for the interior of the oven
  being dirty at move-out. Unfortunately, we are unable to change or deduct any charges from the move-out
  charges. However, we do offer payment plan options. We have provided the contact information of our person who
  handles Final Account billing to you. She may be able to work out a payment
  plan with you.

• Initial Complaint

  Date:01/31/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I would like to file a complaint against DLH Properties for maintenance negligence and the lost of all me and my children personal belongings and property inside of my apartment. I had a small bathroom leak coming from my ceiling, that I first reported on November 23, 2024 I put in a work order no one came to fix it. Then I put in a second request in on December 4 2024, still no one came to fix the leak. On December 9 2024 finally a maintenance guy came to my apartment that morning to fix the leak. I ask him before i left to go to an appointment is it fix he said yes. About 3 hours later another maintenance guy came on my ring camera and inform me that my smoke detectors was going off, he lied and said he didn’t have a key, which he did and waited for me to get back home to let him in. Once I arrived and open my door my full apartment was covered in water everywhere and all my personal belongings including all my furniture and my kids furniture, clothes shoes everything was destroyed. This was the holiday time all my kids Christmas gifts was destroyed as well. The maintenance guy that was previously there that morning was responsible for the flood due to him not doing his job correctly and leaving off a piece of the pipe. DLH properties did want to compensate me for anything that I lost. They moved us to a temporary model home that was at least 25 mins out from my kids school they did offer any mileage or anything but still charge me a full month of rent and after, even though they said I would get a concession for rent since I was displaced. I would like a reimbursement for all of me and my children belongings due to their negligence. This took a toll on me and my children. I would like to reach a settlement amount for DHL properties to pay for all our things that they are responsible for.

  Business Response

  Date: 02/10/2025

  The lease agreement Between Ms. ****** and our business states we are not responsible for Residents personal property or belongings. It also states we require residents to obtain their own insurance for losses to personal property due to water damage, pipe leaks and the like. We attempted to reach an agreement with Ms. ****** regarding amicable termination of her lease to which she has declined.  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DLH Properties, representative Tammy J**** emailed me stating I have an outstanding balance due of $1290.00. I previously leased an apartment from 9/22/23 - 9/21/24. I paid all 12 months in full and on time (no late payments). I have cashed checks for all. In July 2024, I hand delivered to the on site rental office manager, my intent not to renew at lease end. I took a lease at a senior living residence 8/15/24, paying rent there while also continuing to pay up the DHL lease. I am 68 years age. On 01/12/2025, Ms. Tammy J****, emails me demanding $1290.00, claiming they did not receive sufficient notice. Further she wrote she would arrange a payment plan and failure to do this would result "in being sent to an outside collection agency and will damage my credit". This threat is a scam as I paid all rents in full, gave required notice and went to senior housing. She emailed demanding proof on Letterhead from my senior residence. I had this done and she then wrote back saying it was not "assisted" living, would pass this on to her District Manager for approval. I had reminded her senior living only required a 30 day notice according to the RPL regarding such, however this is not resolving thus far. Seek relief from her harassment, threatening action to harm my credit, as I owe them nothing further and vacated premises in September. Thank you,

  Business Response

  Date: 01/16/2025

  “Mr. ******, your lease termination was accepted, and your assisted living letter was approved. Your account has been cleared and there are no further charges owed. We simply needed to review the letter and process it for approval. Thank you for being a valued resident of DLH Properties, and we wish you the best in the future.”

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C. § 1681 is part of the Fair Credit Reporting Act (FCRA). The FCRA governs how consumer reporting agencies (CRAs) access and use consumer credit reports. Account number
  52311** was charged off and used as a tax write off on AUGUST 1, 2024, I did not receive a 1099c, but the original creditor sold my information without my permission to ********* a company that is not even recognized by the BBB and it is still reporting on my credit each month as if I owe this amount the amount. I would like the help if the BBB to contact all 3 credit bureaus to completely removed this account from my credit profile.

  Business Response

  Date: 01/14/2025

  Mr. ******** – you maintain a balance owed to our company of $659.59. There was no cancellation of debt – if you’re interested in getting this matter closed out, please contact our office to arrange to make payment in full on your account.

• Initial Complaint

  Date:07/22/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a resident at Clarendon Heights Apartments, one of DLH Properties. Since April 2024, I have noticed leaks in the bathroom ceiling. Despite submitting multiple maintenance work orders, the issue remains unresolved. Workers have visited several times, only to inform me to monitor the leak while they attempt to contact the upstairs unit. Each time, they claim no one is home upstairs and leave without resolving the issue.I continued to monitor the ceiling leaks, which occur periodically. However, last week, water started pouring from a hole in the kitchen ceiling. When I called the emergency maintenance line, I was instructed to wait until the next morning. Frustrated, I visited the upstairs neighbor myself. He informed me that no maintenance worker had approached him about the leak. He also admitted to using a personal dryer in his apartment because he finds the communal dryer in the basement too expensive. However, he refused to allow maintenance workers or me to inspect his apartment for the source of the leak.Despite this, the maintenance manager marked the unfinished request as resolved. When I asked the office to address the leaking issue, they claimed they cannot control what tenants do in their own apartments. After multiple complaints, the maintenance supervisor patched the ceiling holes with silicone gel. This temporary fix lasted only a night, and the bathroom ceiling started leaking again, showing signs of water damage and bubbling up.I submitted additional maintenance work requests, but no worker showed up. When I visited the office for an explanation, all I received was a promise that they would get back to me. This ongoing issue has caused me to take time off work to protect my belongings from water damage.If the property management cannot identify or fix the source of the leak, I request to be moved to a different unit without these issues.

  Business Response

  Date: 07/25/2024

  Below is our response to BBB Complaint ID ********. At DLH, we take pride in providing the best service possible to our residents. We apologize for any inconvenience you experienced over the ceiling leaks in your apartment. We repaired the ceiling damage as well as the root cause of the issue yesterday, so you should not experience any more leaks. Please contact the office with any future concerns you may have.We ask that you please confirm the repairs have been done and amend the BBB complaint to reflect that. 

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ***
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved in the apartment *** ********** ***** ********** ** it was very dirty, the carpet was not cleaned and there were many things needed fixing. We only stayed 8 months, but paid the entire year rental and upon leaving they charged us fees to clean the carpet because they said it was dirty and said we damaged the top of the stove. The apartment was not maintained prior to our moving in and I took pictures of the things wrong and of the filth on the floors I was cleaning up for at 1 month after moving in -- pet hairs all over. They now are saying if we do not pay the move out fees assessed, they will report us to the credit agencies and ruin our credit.

  Business Response

  Date: 10/03/2023

  I wanted to circle in on the complaint regarding Ms. ********.

   

  I don’t see her actual complaint in the attachment sent over to us, but I am assuming it is regarding move out charges she incurred. 

   

  With DLH every resident sign what we call a Move in condition form which reflects any issues in the unit at move in, so that when they move any damages other than was what previously recorded, won’t get charged back. Our residents also sign a MCOR which is our Master Costs of Repairs. This lists the charges for any damages at move out.

   

  Ms. ******** was charged for only for the below. I have personally spoken to her regarding these issues, and she advised she had pictures to show her home at move out, and I have yet to receive them.

   

  DLH is in compliance with our lease and these charges stand, however Ms. ******** does not agree.

   

  Please advise if you need anything additional from us.

   

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  
  
  **** ********
  They didn't even do anything with the stove they claimed I damaged (which I did not).  they continually charge people and don't even fix the issue.  This is a scam
  
  
  

  Customer Answer

  Date: 10/04/2023

  i only have photos of when we moved in and not of the items they are charging for.  We had so many things, I didn't take pictures of all upon move in.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the SC DLH property (****** ** *********) in Nov of 2021. A few months later, I received a call from the property manager saying that I had charges for an alleged carpet cleaning in the amount of $175. I explained that I absolutely did not cause any damage ANYWHERE in that apartment. In fact, I had signs in my home and required all visitors to remove their shoes upon entering because I had an infant. I told the manager then that I happen to take pictures of everything, and there was definitely no damage to any carpet at all. I did not hear anything else about it after that call. So, I assumed she realized they’d made a mistake. Then today (July 21, 2023)—almost two years later—I received a phone call from a very rude person who works with their collections who said I owed $175 and asked to verify my current mailing address and email to send my charges. I refused. Upon reading other complaints I see these falsified charges are commonplace for this company. I explained all of it again and told her I about my pictures. She told me to send them to a PO Box address in GA; no other info. When I asked who I would need to contact to address charge disputes. She said she was the one I needed to speak with. I asked her to have the complex send ME pictures of these so-called damages. She said she has their written documentation as proof. She also asked if I did a walkthrough. I told her no and that I was never informed nor did I see anything in writing—despite calling and going to the office several times to be sure I met all of the move out requirements. She said it was in my lease and was my responsibility to arrange. I reread my lease following our conversation, and it states simply “You should meet with our representative for a move-out inspection.” I will gladly share my pictures with them, and I will also be sharing the pictures of spray paint on the ceiling that the maintenance person used to cover up—and not at all treat—the mold I reported.

  Business Response

  Date: 08/07/2023

  “We apologize for the inconvenience
  you have experienced regarding these charges. We’re going to contact you
  regarding your account with a resolution to get these issues resolved. It is
  our goal to ensure that our fees are fair and justified and we will be sure to
  get this resolved to your satisfaction.”
  

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 28 March 2023 I moved out of my Carrington Park apartment due to me having to move to Amarillo, Tx. I gave the Carrington Park office a copy of my Army orders when I notified them in January of 2023 of the pending move. I informed the staff and management that March of 2023 would be my last month on the premises. I paid the March rent (see attached) February 27, 2023 of $1,236.00.
  
  I talked to the manager of the complex Ms. Gina P***** and asked her is there anything I need to do prior to me moving out, and this conversation happened at, or around 2 weeks prior to 28 March, and Ms. P***** told me that we can do a walk through before you go just come over to the office and get one of the staff. Of course on 28 March, the day I departed, I went into the office and asked if they were ready to conduct a walk though of the unit (#****) and I was told no they don't do that and they will let me know if I owe anything by mail or email.
  
  It just so happened that on 26 April 2023 I checked the app again to see if anything had been listed for me to pay and in fact there was (see attached)
  
  The charges for trash, water, cable, MTM (Month To Month), washer/ dryer rental are prorated for the month of April. Well this can't be correct due to me not living in the unit during the month of April and I don't fully understand how you can prorate a vacated unit that everyone was aware of on 28 March
  
  The only fees that I agree on are the light fixture which was broken by ******* ****** ******* that I couldn't get in touch with, the carpet, and the barn tub, which I'm sure is mold but I can't prove it.
  
  My total fees should be at or around $276.13 and not the $1,096.30 that Carrington Park/DLH Properties is claiming
  
  Attached is a brief history of my payments, what Carrington Park/DLH Properties is claiming that I owe, hotel receipts that show I haven't been in the unit since 28 March 2023

  Business Response

  Date: 06/02/2023

  The complainant in this case had their lease expire on February 28, 2023. Per our lease agreement, a tenant whose lease expires without a renewal signed triggers the lease term to transition to month-to-month, in which case the lease then begins on the first day of the month. The tenant moved out April 1st instead of March 30, 2023. Per the Special Provisions section in our lease, all month to month leases are to terminate on the last day of the month the resident moves out. In this case, being that the resident moved out on April 1st, he was financially responsible under the lease agreement until April 30th, or until a new resident is able to move in, whichever came first. Since we were able to have new tenants move into the unit on April 14, 2023, we only charged the complainant rent for April 1 – 13, 2023 as per the law.  Please Note: The tenant gave formal written notice to vacate on January 16, 2023 absent of any military orders. Any request to terminate a lease early as a result of military orders must be accompanied by verified documentation of the actual orders themselves. The papers were emailed to ********************** on May 2, 2023, meaning they were far too late and have no bearing in this instance. Per the SCRA, the complainant should have submitted the formal military paperwork to the property manager with the original notice to vacate. Complaintant states he submitted the proper military paperwork to ****** ******* in January of 2023, however Ms. ******* has not worked at the property since October of 2021. Our office has no record of any military paperwork being submitted as required.