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Business Profile

New Car Dealers

Bill Volz's Westchester

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My spouse scheduled a service work order to have rear brake pads replaced on our vehicle. The vehicle was returned with an incorrect replacement and the front brake pads were replaced instead. I made attempts to contact the service department to explain the error and was gaslighted into believing the front pads needed replacement and not the rear pads by hearsay of a technician.

    Business Response

    Date: 07/18/2023

    i offered to put the brakes back on and not charge him anything . he said no he would pay . we replaced what was on the signed work order that said replace ft brakes . And the customer signed the work order .

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    Although the work order was written incorrectly and the wrong part was replaced, I have reviewed the response made by the business in reference to complaint ID ********, and find that this can be closed.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:12/14/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and extended warranty when I purchased my truck 11/19 the extended contract was supposed to be the length of the loan for 72 months which it states on the contract. No something is wrong with the *********** contacted them and they advised the the warranty expired last month being 36months . They sated that they changed the **** with out advising me in writing or contacting me of the change. Never sent me a check for the difference in the money for the lesser contract or willing because of the issue on their side to work out the repairs on the truck.

    Business Response

    Date: 12/14/2022

    THIS IS A SALES PROBLEM CONTACT SALES YOU HAVE THE SERVICE DEPARTMENTTell us why here...

    Customer Answer

    Date: 12/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Their Service manager told me over the phone that the BBB wouldn't do anything for me because he seen the complaint and they don't care and it's not the first complaint they have had. and If they don't care then it should be sent the the owner or the president of the corp.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Customer Answer

    Date: 12/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I dont think its right at the time I purchased my truck I purchased a 72 month extended maintenance warranty and they changed it without advising me by calling it writing to a ************************************************************************************* to pay the high amount of labor for the repairs when under the warranty I should only have been responsible for a ****** deductible. I will be willing to pay up to ****** for the repairs but still feel it not right. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 12/29/2022

    thats the offer he can come in the dealership and talk with us

    Tell us why here...

Bill Volz's Westchester is NOT a BBB Accredited Business.

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