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Business Profile

Computer Cable Installation

Datacomm Cables Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Cable Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 2/15/24 Total amount of materials & shipping $267.56 (shipping $85.16)Overnight Delivery They did not begin to process the order for over *************************************************************************************************************** their response.Order #*******, *** Tracking # 1*****************

    Customer Answer

    Date: 02/20/2024

    Better Business Bureau:

    The business owner emailed ********** of my entire organization and threatened legal action. They in turn are forcing me to remove all complaints.  So, I am forced to remove the complaint under duress.  Complaint ID ********.

    Sincerely,

    ****************************



     


  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a cable from cables.com toward the end of June. July 3rd $50.44 was deducted from my bank account but never received an e-mail confirmation on my order. Waited a few days and decided to call on the 7th and a lady with a Long-Island accent answer the phone and assured me that it was an issue with their system not communicating correctly and if I verbally gave her the ok, shed make sure it got shipped out that same day. Again I waited and no email confirmation by the close of business. I emailed them a couple times trying to figure out whats going on but no response. I called on the 11th and spoke with a male who declared that the real reason it wasnt shipped out yet was due to the cable being out of stock. I asked if thats true then why Im didnt it say that or low stock on their website and he stated that he website isnt updated and accurate. He offered to contact another warehouse in ********** to see if they had the cable and would contact me back. Due to myself about to be in a meeting at a ******************* in ***********, I asked him to text me what he found out instead and Id make my decision on what to do. Needless to say, I never received any form of communication from their business.

    Customer Answer

    Date: 07/15/2023

    Better Business Bureau:

    I have not seen a response made by the business in reference to complaint ID ********.  However, I did decide to call again after I had filled the complaint through BBB and managed to get someone who immediately knew who I was and why I was calling. She informed me that my $50.44 would be returned into the account from which I paid them. I received my refund in full on July 13th. This matter has been resolved.


    Sincerely,

    **********************************



     


Datacomm Cables Inc is NOT a BBB Accredited Business.

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