Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business can see that the return is already on the way to them. They need to go ahead and process my order correctly. I have already waited long enough.

    

  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/20/2023

  Please allow us to begin with our sincerest apologies for receiving the incorrect items from our warehouse and for any inconvenience this may have caused. Our records indicate that our Team has provided customer with a prepaid postage return label so that these items may be returned for replacement.Once the items are received by our ******************* a replacement will be sent at no additional cost. Customer may expect to receive email notification once the replacement ships from our warehouse.
  
  Thank you
  Customer Service

  Business Response

  Date: 09/25/2023

  Our records indicate the replacement is processing in our warehouse. Once shipped they will be emailed a new tracking number. 

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Once the product is received that i ordered I will close out the case.

   

  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed on order on fragrancenet order number (*********) for a few colognes. However, after receiving an email stating the items arrived I could not find.. it then came to my attention, the items were not to delivered to me. Since then I have waited patiently,but still nothing has shown up and my neighbors have not received it either. So now I just wish to resolve this.Bests,

  Business Response

  Date: 09/18/2023

  Please accept our sincerest apologies for the non-received package and for any inconvenience this may have caused. Since your package was not received, we have issued a full refund to your payment method for this purchase. Please note a refund can typically take 3-7 business days to appear on your account, depending upon your bank.
  
  Thank ***********************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/10/2023 I order a item on fragrance.net for $55.75 my card was charged item was delivered but it was not what I order it was something else cheaper I try Reaching out email and calling customer service been on hold for 2hrs still could not Reach anyone no1 still never answer I believe I got scam from these ppl. Order#********* I order and was charged for ********** de nuit milestone and Received (Still) by ***************************

  Business Response

  Date: 09/15/2023

  We apologize you received an incorrect item. We have sent all the return information to your email address on file.  Once the item is received back to our warehouse a full refund will be issued. 

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I placed a new order, waiting to be delivered.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

  Business Response

  Date: 09/15/2023

  Unfortunately, there was an issue processing the order. We have issued a full refund back to the gift card code used to purchase, ***************. We are unable to cancel the gift card and refund the original form of payment, due to the amount of time that has pasted since the order was originally placed. Please feel free to repurchase using the gift code at your earliest convenience. 

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I have security cameras all over my property and rarely have is***s with non received  packages, going through my order history there are maybe three or four order on my account all of which Ive had is***s with. This company is unreliable and has a very poor reputation across the board with several customers reporting the same is***s Im experiencing with them! I am not here to argue just to submit my complaint, if I am not refunded and given a gift card balance to place a new order so they can make it right I will and trust me I will take this to small claims court to *** them for significant damages as this is very unacceptable!!!! All last orders were gifts and I was left without anything to gift my loved ones due to the lack of delivery of the products! ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 09/15/2023

  This customer has very poor ordering history with our company, They have claims of missing/nonreceipt items and history of dispute. Therefore, the last order placed with ** back in 2022 was delivered. They contacted us via email to return the items, we sent the return details and later they claimed missing items. At this point, we will not process anymore future orders from this customer and we suggest them disputing the charges with their payment provider. 

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  over 52 mins with no reply or answer I just want my money back so I can make this right for a dear friend.

  Business Response

  Date: 09/14/2023

  Please accept our sincerest apologies for the condition in which this item was received and for any inconvenience this may have caused. We have issued a refund to the customers payment method for this purchase.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email it was delivered when I never got it. I emailed the third party delivery company and they took several days to tell me they cant find it. I have contacted the business several times in regards to a refund, it said it was processed and it would take 3-7 business days and I have yet to receive it. I have sent several emails and as of today they are saying I have an open dispute when I had canceled it when I received the email stating I was going to get my refund. Its taken weeks for this to be resolved and I just want my money back.

  Business Response

  Date: 09/11/2023

  We would like to express our sincerest apologies for the non-received package and for any inconvenience this may have caused. Our records show that we have reached out to the customers payment type and this information can be confirmed by checking the PayPal account.
  
  Thank you
  Customer Service