Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order with this company on December 15, 2022. I got expedited shipping and they already processed and took out the payment from my bank. Still no product shipping tracking number. Did I get scammed? Order number *********

  Business Response

  Date: 12/20/2022

  We would like to express our sincerest apologies for the delay with receipt of your order and for any inconvenience this may have caused. We are unfortunately, experiencing unexpected delays at our fulfillment center. We are currently inundated with order processing, and we are making every effort to ship packages in a timely fashion. We would like to extend an additional discount to your order for this delay. Please be aware that this discount will show as a refund on the original pay method.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FYI** I wrote this to the *** and still no response!Hello,I placed an order on December 6th. I received my order on December 16th. I placed an order for a Dior Set which includes the perfume, lotion, and body wash. I only received the perfume. This was going to be a gift for my two daughters. I don't understand that if I place an order for an item, the companyshouldbe able to rectify this. This company does not have a working phone because an error messagecomes up that says system error 21. I have called countless times and sent over a dozen emails. I ask that you please look into this matter. I also see that 99% of people are saying the "EXACT" same thing. No response to emails, no one answers the phone!! This is beyond ridiculous. How do you have a company that doesn't answer their phones and doesn't respond to customers' complaints? I wish I would have seen the reviews before purchasing anything off this website. Put yourself in the customer's shoes. It is WRONG to treat us like this!!! I ask that you research my email and my order number and then you can comprehend why I am beyond livid. I will have no other choice to file a complaint with the BBB and my bank if this matter isn't resolved asap.Sincerely,********************* ************

  Business Response

  Date: 12/19/2022

  We would like to begin with our apologies firstly for the condition in which the products were received and for any inconvenience caused with attempting to reach our **************** Team. We have since had correspondence with customer and we have issued a full refund for this purchase. Customer has accepted our level of compensation.
  
  Thank you
  ****************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a bunch of items for Christmas gifts on 12/11/22. Get an email a week later on 12/18/22 saying my order is in the warehouse and delayed. I email them asking what items are delayed and if they can ship whats in stock. I receive a response of we cannot remove items from the order. I replied and said they didnt answer my question as to whats delayed and if they could ********* what was currently in stock right now so they dont ruin all my gifting since its almost Christmas. I get an email this morning saying per my request that they cancelled my order!!!! WTF. I NEVER requested that. Just wanted what items were available and the rest sent later. Now I have to go run around town and find new gifts. Theyve cost me a lot of time and stress. Will never purchase a thing from them ever again

  Business Response

  Date: 12/19/2022

  Please allow us to begin with our apologies for the delay with the process of your order and for any inconvenience this may have caused.Our Represented received your email with your cancellation request. The email requested cancelation if we were unable to fill and ship the order by December 22, 2022. Our Representative cancelled the order as we were unable to commit to the requested date of receipt. We do apologize that this information was not clearly stated within the response. This order has been refunded in full and the funds has been returned to the original pay method.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered "Y" for $89 from fragrance.net. They said free express shipping over $59, in 1-3 days. It is order#*********. Since my credit card payment they received & order they received, I have had no word whatsoever on shipment. No tracking#. The customer service number recording says service error. I cannot talk to anyone about it. This was a Xmas present! The only email in the beginning said it was in the warehouse. I want a refund but they say they can't give one. Why not? They took my money! I'm a seriously ill senior on a fixed *********** money is precious to me. I just want my money back so that I can deal with a legit company, not scammers!

  Business Response

  Date: 12/19/2022

  Please accept our sincerest apologies for the delay with the process of this order.  Per customers request we have issued a refund for this purchase. Refunds typically appear on accounts within 4-7 business days, depending on the bank.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction placed on 12/9/22. Email Information sent however it shows it has been in ******* since Tuesday 12/13/22 with no movement. I fear it is lost. My complaint is they do not answer their phones during business hours for me to follow up on this. I tried all day Friday 12/16/22. They say to call back during business hours which it is was business hours. I emailed and no response. I says you can chat with them but no platform to do this. Its a Christmas gift and I am fearful I will not receive it and have not been able to speak with anyone. Not great business practices.

  Business Response

  Date: 12/19/2022

  We would like to express our sincerest apologies for the delay with receipt of this package. Our records show that this package has been in transit with the courier. We have not received updated shipping information with regards to this delivery. We have processed a replacement package to be sent to customer at no additional charge. Email notification will be sent on the replacement ships from our warehouse.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on the 12/12/2022 I placed an order of 3 perfums 1 ******* **** mankind, 1 *****************************, and 1 *********************** radiant gold, you guys have the option to after paid, so I by the time the order was place thru afterpay, I didnt receive not email with my order number from you guys also i dont even know when my order is going to arrive, I try to track the order in your page with the order number I receive from Afterpay but it wont let me, this is the only info I got for my order Details Paid to: FragranceNet.com Afterpay order number: ************ Merchant order number: ****************************** Total: $75.08 USD Outstanding balance: $56.31 USD For copies of your Installment Agreement and Final Payment Schedule, please click here.I BEEN TRYING TO CALL YOUR CUSTOMER NUMBER BUT IT DOESNT HAVE THE OPTION TO SPEAK WITH A REPRESENTATIVE, i try to see in my account my order history but there is none available, but one think for sure Afterpay already charged . I will like to know where is my order? And when i am going to be able to recei e, and why i didnt receive my order number. Thank you please contact me at my email **********************

  Business Response

  Date: 12/19/2022

  Please note we have checked our records and this order was not successfully received into our system. Since this order was not processed with FragranceNet.com, we have voided the existing Afterpay transaction to avoid further payments for this purchase. We truly apologize for any inconvenience this may have caused. We ask that customer please replace an order on our website and verify that an order confirmation number is provided after submission.

  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 25th, 2022 and have yet to receive my order. I checked the order status and the order was received but has not been shipped. There is no tracking information at all. I tried to call and each time the automated message says to call back during normal business hours and then it hangs up on me. I am calling well-within their stated normal business hours. I have sent an email with no response at all as well. I then tried to cancel my order and it says that the request was declined because they could not process my request. They said to call customer service, which I did again and no response at all. I need a refund of $101.75 for Order #********* made by *************************** on November 25th, 2022. The company has made no response to any of my calls or emails. I will never use this company again and will tell anyone to steer clear of them!

  Business Response

  Date: 12/16/2022

  Please accept our apologies for any inconvenience this may have caused. Our records show that this order has been cancelled and the funds will be returned to the original pay method.
  
  Thankyou
  Customer Service

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on fragrancenet.com in December 11, today is ***************** 15 and my order still with the next status order received . I dont understand why they say that your order will be shipped to your home in 3 business days if they cant do that. Im so disappointed, if I knew it I would buy in a physical store!

  Business Response

  Date: 12/16/2022

  We apologize for the delay with the process of your order. We are experiencing delays at our fulfillment center. Our records show that customer has requested cancellation on this order. The refund has been issued and the funds will be returned to the original pay method.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 27,2022. I am still waiting on my order and it looks to be in the area but not delivered. I have tried multiple times to call and have sent many emails with no response. If the order is lost then I would just like my money refunded. The amount of the order was *****. Or another order sent and delivered by Christmas.

  Business Response

  Date: 12/16/2022

  We would like to express our apologies that the package has not been received. We have issued a full refund for this purchase.Refunds typically appear on accounts within 4-7 business days, depending on your bank.
  
   Thank you
  Customer Service
  

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 8th 2022 and my account was charged for an items I have not received. My order number is *********. I have emailed them and no answer of any kind. I called their 800 number waited for one hour then no answer it is disconnected. I cannot believe they have turned into a shady company. They will answer me no product sent but they got my money

  Business Response

  Date: 12/15/2022

  We apologize for the inconvenience this may have caused and for not being able to get in touch with our customer service department.The products you ordered have arrived at our warehouse location and your order is now processing. It is expected to ship within the next 1-3 days.  We apologize for this inconvenience. We are issuing you an additional 15% off this current order.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************