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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 667 total complaints in the last 3 years.
  • 231 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was placing an order on fragrance net online of$177. at the check out it gave me a choice to pay with Amazon account. i thought that was convincente save me time so i did that. My Amazon account is linked to my online debt credit karma account . i get notified when my cards being charged. As the process of payment was going through it logged me of by itself. i got a notification right after being logged of of a charge from Amazon gor$177.84 i try logging back to fragrance net and my order is still in my bag no receipt or confirmation number of my order nothing i called fragrance net to only get an answering Machine stating to call back in working hours which are mon.-fri from 9am to5p and hangs up. ???i dont know what else todo please help me

    Business Response

    Date: 08/16/2022

    Please accept our apologies for the experience while attempting to place an order on our website and for any inconvenience this may have caused. Our records show that customers order was not successfully submitted into our system. If there is a pending hold on the customers account, the hold will drop from the account as FragranceNet is unable to authorize the charge since the order was not received. The funds will be returned back to the customers account.

    Thank you
    FragranceNet.com

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two bottles of JV X NJ ************************* ******************* blue cologne 4.2 oz oder # ********* on 7/18/2022. I received the order but one of the bottles will not spray correctly. I have attempted to contact the company multiple times via phone, email, and chat and have not been able to reach anyone. I am getting ignored. I would like a return shipping label so I can send this bottle back and get a full refund for the bottle of cologne.

    Business Response

    Date: 08/15/2022

    Please accept our apologies for the condition in which you have received your item and for any inconvenience this *** have caused.We have checked our records and we were able to confirm that we received an email from customer on August 15, 2022. Our Team emailed customer a prepaid postage return label that *** be used to return the damaged item. Upon receipt of the returned item, refund will be issued back to the original pay method.

    Thank you
    FragranceNet.com

FragranceNet.com, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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