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Business Profile

Plumber

A1 Mechanical A/C Heating and Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My house is out of heat on November 16, 2022. We ****** it and found this business named A1 mechanical owner name ***********************, they agreed to stop by and assess the problem and gave our a quote which is $1,400 and required **** down payment before the job started. After we Zelle the money, which the appointment supposed to be at 3pm but they never show up until the next day. We called several time to follow up but kept getting saying they are on their way but never show up. Upon they arrived they changed the parts and saying its the wrong part will return next day morning to fix it again. Which they did not show ** in the morning after another several calls they came in Friday at 10am. Changed the parts but still not working now saying there is more to it and ask for more money to fix the problem. Now causing not just no heat, but no hot water as well. I called the owner ******, since you can not fix the problem I need my money back, but the owner refused to return the money. Im asking for assistance to get back my money.

    Customer Answer

    Date: 12/16/2022

    Better Business Bureau:

    At this time, I have not been contacted by A1 Mechanical A/C Heating and Plumbing regarding complaint ID ********.

    Sincerely,

    *************************

A1 Mechanical A/C Heating and Plumbing is NOT a BBB Accredited Business.

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