Complaints

This profile includes complaints for East Coast Orthotic & Prosthetic Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

East Coast Orthotic & Prosthetic Corp. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  East Coast Orthotic & Prosthetic Corp.

  75 Burt Drive Deer Park, NY 11729

• 

  East Coast Orthotic & Prosthetic Corp.

  NY Presbyterian Hospital 161 Fort Washington Avenue, Ste 236 New York, NY 10032

• 

  East Coast Orthotic & Prosthetic Corp.

  19 Broadhurst Avenue Hawthorne, NY 10532

• 

  East Coast Orthotic & Prosthetic Corp.

  3927 Broadway New York, NY 10032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited on 10/7/24 with ** ****** ************- in ***********- I was told that my ins. Would cover cost of a knee brace- they ran my ins and I was told there was no charge for the brace- now six months later I was left a VM today from an ***** from East Coast Orthotic and **************- to call back and they would arrange a payment plan? I tried calling back but no one picked up- I am concerned this may be a scam? The number was ************ reference number ****** I actually never even wore the brace as heavy and bulky- I would not have taken if charge- I want to bring back- new ** for your help *******

  Business Response

  Date: 04/14/2025

  Dear BBB, this is in response to complaint #********. The patient was told that her insurance would cover the cost of the item however she recently received a call from one of our collector's in regard to a bill she received. The patient thought the call from us was a possible scam call as she didn't expect a payment. The call was not a scam, it was a call from one of our collectors. The insurance wasn't billed originally as it appeared there was a lapse in coverage at the time of service. Our team has since spoken with the patient who stated that there shouldn't have been a lapse in coverage and requested it to be billed, we have since billed the patient's insurance. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started East coast prosthetics April 30 it's been passed 2 months of their excuse for not given me a proper pair of prosthetics,causing pain and discomfort because a worker ******* does not believe in pattern in sockets or silicone sockets the girl gave me pattern on the test sockets I reported it to ******** for them to recoup to give me a fresh start

  Business Response

  Date: 08/07/2023

  The patient, *************************, a 61-year-old male, who sustained bilateral knee injuries from a motor vehicle accident many years ago resulting in bilateral below-the-knee amputations, was referred to our office by his physician, *******************************, in March 2023.  **************** stated that the patient was trying to get new prosthetics as his old left prosthetic was buckling due to bending of the prosthetic to the side causing him difficulty with his gait and pain above his knee.  **************** further stated that this also caused the patient to drag his left leg while walking.  **************** noted that the insertion of the left prosthetic was too loose so the patient used duct tape to make it stay in place.
  
  ************** was first seen at our ******************** on April 3, 2023 for an initial evaluation.  At that time, he reported to the practitioner that his current prosthetics, which were provided by a different company (not East Coast) ten years earlier, were not comfortable and caused pain upon ambulation.  The practitioner noted that the prostheses he was wearing were wrapped in duct tape as **************** had previously noted.  The practitioner determined that the patient required new prostheses and initial measurements and casts were taken and an appointment was made for the patient to return to the office in order to do his first test socket fitting. 
  
  On April 24, 2023 the patient was seen for the initial fitting of the bilateral test sockets.  The practitioner noted that the patient reported the test sockets were comfortable. The practitioner explained the device expectations and goals with the patient and asked him to come back to the office within the week for further adjustments.  Two days later, the patient returned to the office wearing his old prostheses.  He stated that he had worn the new sockets for 3 to 4 hours after leaving the office on the 24th and the following day and had felt some discomfort. The practitioner spent time educating the patient that the test sockets provided to him were not the definitive legs. The practitioner had the patient put the test sockets back on, noted that they fit perfectly, and added a small liner to aide in comfort.  The practitioner noted that a second set of test sockets would be made that would include the additional liners.
  
  It was at this time that East Coast learned that it was the 3rd company to provide ************** with new prostheses.  According to **************, he had been to 2 other companies for new prostheses.  As recently as September 2022, another company (not East Coast) had provided ************* with new prosthetics and he was not satisfied with them.  One of the main reasons for the delay in getting new prostheses fabricated for ************** was his insurance company would not authorize fabrication of the new prostheses by East Coast until the most recent prosthetics that he received in September 2022 were returned to that other company. It was not until May 19, 2023 that an appointment could be scheduled for ************** due to this delay in authorization by his insurer. At that appointment, the second set of test sockets were fitted.  ************** reported complete comfort with them.  He was scheduled to return the next Monday for further assessment. 
  
  On May 22, 2023 he returned to the office for follow-up.  He reported some discomfort in his bilateral residual limbs.  The practitioner examined the patient and noted that the test sockets still fit well, but the patient reported requiring more cushioning on his limb.  No irritation or redness was seen on them. The practitioner explained to the patient that adding more cushion could increase the weight of the prosthetics and adversely affect his proprioception.The patient asked if he could see another practitioner, and that request was accommodated.  He was asked if there were any issues with the sockets made by the first practitioner, and he stated there were none and that he just wanted a practitioner with more experience.  He was introduced to this second East Coast practitioner who casted the patient for a 3rd set of test sockets.  A follow-up appointment was scheduled for June 9, 2023.  This practitioner also saw ************** on June 23, 2023, and June 30, 2023. During each of these follow-up appointments, the patient never complained of pain or discomfort. His only complaint was the new prosthetics felt rigid.  During each of these visits the practitioner reinforced with the patient that there is a break-in period for any new prosthetics and that it would take time and patience for him to get used to them.  The patient was scheduled for another follow-up appointment on July 7, 2023. 
  
  On the Monday following his June 30, 2023 appointment, July 3, 2023, someone (we assume it **************) dropped off both prosthetic legs leaving them on the front desk without seeing anyone or telling anyone about them.  ************** did not show for his July 7, 2023 scheduled appointment.     
  
  On July 19th we were contacted by ********************* of NEOPS regarding ************************ It appears the patient is now using a fourth company, NEOPS, to provide him with prosthetic legs.  As such, we can no longer address or resolve any outstanding issues with him.
  
  Finally, to give you a better understanding of the type of patient ************** is, today, August 7, 2023, at 11:08 am, he sent the following text message to one of our administrators:
  
  Your place of work is s*** your worker [name intentionally omitted] cost you a patient nor do you give a **** if this cause me to not be able to get prosthetics Im taking you to court
  
  At all times during his treatment with East Coast, our practitioners and administrators treated ************** with courtesy and respect, always trying to make sure he received the best care and treatment possible, keeping him advised of progress with both fabrication of his prostheses and his insurance authorizations and teaching him at each visit how to wear and break in his prostheses.  We cannot say that he treated our staff with the same respect and courtesy.