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Business Profile

Self Laundry Service

Laundro Lux

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 13th, 2023 around 10a.m. I went to the Laundo Lux Laundromat. They have a digital card system. When purchasing a new card there are signs on all the machines stating to get an attendant to purchase a new card. An attendant ,*******, approached me and started the process. It's a $1.50 to purchase a new card to load money onto. I gave her $20 to purchase a new card and put the remaining $18.50 onto the card. The attendant/employee mishandled the process and was unable to put money on the new card that had been dispensed by the machine. So the machine took my $20 and distributed a card with no money credited to it. They then filled out a piece of paper and faxed the issue to whom ever is in charge of refunds. The attendant used a "in house" card to start my laundry. Laundry is $3.00 a load and I did three loads, totalling $9.00. About thirty minutes later they checked my card and nothing had been credited back. They then stated the money was probably credited back to the "house/their" card. I proceeded to put my clothes into the dryers. Each dryer is $.25 for 6min. I used 3 dryers and a $1.75 per dryer, totalling $5.25.In totally $1.50 for a new card, $9.00 to wash 3 loads, and $5.25 to dry 3 loads, which equals a grand total of $15.75. This should leave me with a balance of $4.25. The attendant ***** proceeded to tell me they only owe me $2.75. (This is after her second fax sent to explain the money was never credited back.) I told her the math was incorrect and attempted to break it down bit by bit to show the correct amount. The attendant ***** got very flustered and attempted to correct my math with an incorrect amount. The whole experience was issue after issue with no clear conclusion on how or when I was going to be credited with the amount owed to me. Attendants talked in circles and blamed the owner and the woman in charge of crediting my card. Went back two hours later and was able to get a refund of $5.75 for the card plus balance due.

Laundro Lux is NOT a BBB Accredited Business.

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