Complaints

This profile includes complaints for Saf-T-Swim's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saf-T-Swim has 8 locations, listed below.

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  Saf-T-Swim

  2100 Deer Park Ave Ste 1 Deer Park, NY 11729-2119

• 

  Saf-T-Swim of East Northport, Inc.

  6136 Jericho Turnpike Commack, NY 11725

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  Saf-T-Swim / Fit Kids, Inc.

  3500 Veterans Memorial Highway Bohemia, NY 11716

• 

  Saf-T-Swim

  2050 Bellmore Avenue Bellmore, NY 11710

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  Saf-T-Swim

  1015 Grand Boulevard Deer Park, NY 11729

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for swim lessons in advance on a pre-purchase price agreement and paid against the 6-week programs. I've been a paying customer to this company for over 8 years. As of August ************************************************************************************************************************************************* on weekend times. Throughout the 8+ years, the instructors were repeatedly changing as well as policies. When an instructor would cancel/call out sick we would be offered a make-up class (same scenario if we had to cancel due to illness). However, they changed the policy for make-*** to be done within 30 days - yet never had any slots available for said make*** to be done within the 30 day timeframe. They would cancel the makeup and you are out that money. I spoke with ****** at the **************** in August and followed up every few weeks regarding the refund which had to be issued via check. She advised that her supervisor ***** would help me. Then it switched to *******. On my most recent call - over 2 months later, I was told that ******* spoke with the district manager ********************* who advised her that they would refuse to provide said refund. Regardless of that I was told I would receive it back in August during my initial call. This is unacceptable. No one has followed up and I'm constantly in the dark meanwhile they are sitting with almost $200 of my money. I'm a single mom and a volunteer firefighter - I cannot afford for someone to hold onto crucial funds I need to provide for my son and his wellbeing. In addition to the fact that this is very bad business and extremely poor customer service. When I asked to speak with ***** directly, I was again given the run around.

  Business Response

  Date: 10/21/2022

  Good Afternoon BBB,
  
  We were very sorry to hear of the concerns that the customer is having regarding their swim lessons.  We strive to ensure that each customer has an amazing experience at Saf-T-Swim.  Under normal circumstances, there are no refunds for classes.  However, in the aforementioned case, due to our lack of availability and delay in providing lessons, we did accommodate the customer and issued a refund for the classes which she was unable to attend.  
  
  
  The District Manager contacted the Corporate Office and the check is on its way!  We apologize for any inconvenience and delay in this process.  We value your commitment to our ********* Location and drowning prevention.  
  
  
  Thank you for bringing this to our attention!  We apologize for any frustration this may have caused.  
  
  

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Business offered a resolution and issue was resolved to satisfaction
  
  Kindly update case accordingly
  
  Thank you
  
  ***** ********