Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a camper from this business and they stated there is a 30-day warranty starting on June 1, 2023. They stated anything that is wrong with the camper, they will fix with no cost to us. I sent an e-mail on June 23, 2023 stating a few things wrong with the camper, including the back tire sticking out. Nick at Lime Lake stated they would not be able to look at the camper until after July 4, 2023 but that everything would still be covered under the warranty. We dropped the camper off and Nick called me stating the back axle is bent and has to be fixed but it will not be covered under the warranty. I told him on the phone that it should be covered because it was not stated to us that axles weren't covered under the warranty. Everything else that was wrong with the camper they fixed at no charge to us except the axle. We've tried talking with them a few times and the last call I made, I spoke with Brian there and he told me he would look into it and call me back. I waited a week and did not receive a call back from him so I proceeded to call him and he told me there was nothing he could do. We are disgusted with how unprofessional this business is and the way they treat their customers.

  Business Response

  Date: 08/29/2023

  ****** ******* purchased a 2012 ****** ***** from our dealership in 02/21/2023, being that it is very cold that time of year she was told that her warranty would start June 1st 2023 and would last for 30 days. Mrs. ******* called on June 23 2023 and stated that she had a few issues with the RV and at that time should was told to bring it in after the 4th of July holiday. We have in an email what the issues are from her and she stated that the big issue was that her axle had a problem. At that time she had asked if everything would be covered under warranty, and we wrote back in an email that everything would be covered but we would have to see what had happened to the axle to see if that would be covered. After inspecting the axle it was bent and when the camper left here it was not bent we covered the rest of the items on her list but the axle was not covered under warranty. We had called and spoke to her before we did any work on the camper and she was told that the axle was not covered under warranty and we were told to fix it. we do not know how the axle got bent but in our experience it can happen by jackknifing the RV or hitting something. we do not cover items that were self inflicted if it would have any other issue other than being bent it would have been covered.  I'm sorry she feels the way she does but her and her husband had a walk thru of the Rv before it was picked and the axle was not bent. Most dealers do not warranty anything over 10 years old but we do to make sure our customers receive a good product and good experience, but in return we expect our customer to be honest with us. Don L**** 

  Customer Answer

  Date: 08/29/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The whole point of my complaint is when we bought this camper, Lime Lake offered us a 30-day warranty starting June 1, 2023. They told us anything that is wrong with the camper they will fix at their expense. They covered other issues that were brought up with this camper in that time frame but when this came to their attention, they said they would not cover it, which is not right. 
  
  Regards, 
  
  ****** *******