We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tanning Salons

St. Croix Tan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for St. Croix Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

St. Croix Tan has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself and my Adult daughter signed up at St Croix Tan in Latham New York January 2022. We then canceled our memberships February 22, 2022 (in person and also by telephone- which is what the young girl who is working instructed us to do) as we only wanted to tan for one month to prepare for a Caribbean vacation. We did not sign any contracts and did not receive any emails from this business. Since February my charge card has been charged for both my daughter and myself from April 2022 to September 2022 totaling approximately $623. **** Tan did take over all or most of St Croix Tan businesses. Recently I did go to one in Albany New York who was very helpful. I had to show both of our drivers license in order to cancel again our membership. My daughter and I have not utilized any of their services since February 2022. I have spoken to a **** Tan customer service representative who is very sympathetic but unable to help. All correspondence to **** Tan now is through email to customer care. I have provided all of our documentation to them and their latest responses that they will not be refunding me my money in a very snotty/ unprofessional manner It is my opinion that this is their fault for poor training and business knowledge of their staff at St Croix Tan

    • Initial Complaint

      Date:08/15/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      St Croix Tan Latham closed it's doors permanently in May 2022, they had been telling members a new salon would be taking over in the same location and they were closing for one day to put new computer systems in. They never reopened, there is no new salon in its place, there is zero way to contact St Croix. In the meantime, I have now been charged 2 additional times by them, St Croix Tan, which no longer exists. Now I am being harrassed by **** Tan saying I haven't paid my membership. This is supposedly who St Croix sold to, however, the billing that I was charged on 8/1/22 was still in St Croix's name, not **** Tan. I have no way to cancel, I am not a member on **** Tan's site, even the pay link they texted me didn't work because I am no a member there. This is beyond ridiculous and I see it's happening to other former members. It's one thing to close without notice and take money from unused days that were paid, it's a totally different story to keep taking hard earned money from loyal customers when you have shut down your establishment. Absolutely ridiculous and causing me much unneeded stress and turmoil. Please do something. This is completely ludicrous business practice.

    • Initial Complaint

      Date:08/07/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business, St. Croix Tan, closed their doors back in April/May 2022 and sold to **** Tan. However, St. Croix continues to withdraw the monthly fee of $56.88 out of my account. My bank has refunded & tried to stop the monthly withdrawals, but St Croix continues to do so. I don’t even know HOW since they closed their doors … and NO ONE responds from either St Croix or **** Tan. This is illegal to take $$$ for no services provided.

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business closed their doors on 5/19 due to selling to Zoom Tan and never notified it's customers of the closing. Left no contact information, yet the St. Croix keeps charging my credit card monthly for about $57. I have tried finding a way to contact but had to put a stop payment by having to go through my credit card company.

    • Initial Complaint

      Date:07/02/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      St Croix closed! I haven't been a member in a year and they are taking money from my checking account! Transaction date July 1,2022. I've tried to contact them and there is no way to contact them!

    St. Croix Tan is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.