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Business Profile

Appliance Sales

Edwards Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lisa P

    Date: 02/11/2024

    I ordered an appliance from Edwards. On the day of delivery, they called and said they couldn't make the delivery because of the snow on my property. I have a plow service and my drive and side door were accessible. I actually had another delivery from another appliance store that same day in the morning, and there was no issue.
    When I called Edward Appliance after the delivery team pulled away from the front of my house, I was put on senseless long holds and hung up on. When I actually spoke to the manager, Cole, he lied about the ways his team went about trying to make the delivery. I was beyond frustrated. I told them I wanted my money back. I paid with a credit card, and they told me I'd have to wait for their person to process a check the following week.
    When a person at the store called me the following Monday, I was given the choice that they could either mail the check or I could pick it up, Given how challenging they were to deal with, I chose the latter. When I got there to pick up the check that same day of the call, I saw that they took $135 for an "attempted delivery fee." I argued that this was extremely unfair given no real "attempt" to deliver anything was made. I told the woman that I was dealing with that I would take the check and pursue the remaining "delivery fee." Upon leaving the store, the woman followed me out of the store in a threatening and attacking manner. I almost thought she was going to reach out from behind. When I got to my car and got in, she actually got behind my car so I couldn't drive away. I was horribly shaken up by this. Eventually, she moved, and I left.
    I am absolutely shocked that this store can get away with these questionable business practices to good-faith customers. If I can achieve anything with this post, it is to warn other consumers to stay away. There are plenty of other great appliance stores, nearby. I would HIGHLY recommend using one of them!

Edwards Appliance is NOT a BBB Accredited Business.

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