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Business Profile

Book, Compact Disc, and DVD Club

Harlequin Sales Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book, Compact Disc, and DVD Club.

Complaints

This profile includes complaints for Harlequin Sales Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harlequin Reader Service has sent me bill notices after I repeatedly emailed the company stating that I have not signed up or agreed to any prescription. I told them that they are swindling me into paying their charges and was basically replied with a copy and paste excuse that I agreed to their terms by not responding back with a written agreement stating otherwise??? The bills are computer generated therefore will keep adding up to an unknown amount. Says our satisfaction is important to them but I’ve emailed them twice with both representatives unwilling to help.

      Business Response

      Date: 06/05/2025

      Thank
      you for your recent correspondence.  We
      appreciate your concern regarding the products sent to ****** **** and want to
      help settle any questions or problems.Our
      membership offers invite customers to try our books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible. We
      have reviewed our records and the necessary adjustments have been made.  We cancelled the above listed account and
      removed ****** **** name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take
      effect.  Additionally, we have removed
      all charges from the account.We
      sincerely apologize for any inconvenience. 
      If I can be of further assistance, please do not hesitate to contact me
      at ###-###-####.Sincerely,Jamie
      T*****Supervisor,
      Customer Service

      Customer Answer

      Date: 06/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Harlequin Books regarding an unauthorized account and charges. Last month, I received an invoice for books I neither signed up for nor received. When I contacted Harlequin's customer service, I was told that I had unknowingly enrolled in a free book offer, which automatically triggered a monthly membership. I immediately requested verification records to confirm this enrollment, but my request has yet to be answered.

      Furthermore, I was informed that I would be charged for the books unless I returned them at my own expense. I clarified that I had never received any books and stated that if the unauthorized account was not closed, Harlequin would be responsible for any future charges. Harlequin confirmed the account was closed, but I continue to receive past-due invoices for fees I believe are unjustified.

      I have contacted customer service again regarding these ongoing charges, but the issue remains unresolved.

      I seek your assistance in resolving this matter and ensuring that Harlequin corrects this issue by removing any further unauthorized charges.

      Business Response

      Date: 04/01/2025

      Thank
      you for your recent correspondence.  We
      appreciate your concern regarding the products sent to ***** ******** and want to help settle any
      questions or problems.Our
      membership offers invite customers to try our books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible. We
      have reviewed our records and the necessary adjustments have been made.  We cancelled the above listed account and
      removed ***** ******** name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take
      effect.  Additionally, we have removed
      all charges from the account.We
      sincerely apologize for any inconvenience. 
      If I can be of further assistance, please do not hesitate to contact me
      at ###-###-####.Sincerely,Jamie
      T*****Supervisor,
      Customer Service

      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********








    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed for the introductory welcome book subscription. Not only have I still not received the books in this welcome package (I wasnt even given a tracking number), I was charged $34.53 for a subscription that I do not want and have tried contacting customer service for a refund and to cancel any subscription or upcoming shipments.

      Business Response

      Date: 02/03/2025

      Thank you for your recent
      correspondence.  We appreciate your
      concern regarding the products sent to ****** ****** and want to help settle any questions or problems.Our membership offers invite customers to try
      our books.  Upon receipt of a request, a
      free introductory shipment of books will be mailed.  The offer also advises, if we do not receive
      the shipping statement that accompanies the free books marked canceled or
      otherwise hear from the customer, the next shipment will be sent out within 30
      days.  Customers are informed they can
      cancel at any time.  Occasionally, we
      experience problems, and we do our utmost to have them corrected as quickly as
      possible. We
      have reviewed our records and we have refunded ****** ****** credit card for two charges each in the
      amount of $34.53 and one charge of $3.18. She will receive the refunds within
      2-4 business days. We cancelled the above listed account and removed ****** ******’s name and mailing
      address from our mailing list. Please allow 3-5 weeks for this to take effect. We sincerely apologize for any
      inconvenience.  If I can be of further
      assistance, please do not hesitate to contact me at ###-###-####.Sincerely,Jamie T*****Supervisor, Customer Service

    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail stating that I owed money for something I have no knowledge of. I am only 15 and have never ordered from this company. It states that this may impact my credit but I don’t even have credit yet. Please take me off of whatever list this is and cancel these bills. I have no knowledge of any of this.

      Business Response

      Date: 08/05/2024

      Thank
      you for your recent correspondence.  We
      appreciate your concern regarding the products sent to ******* ***** and
      want to help settle any questions or problems.Our
      membership offers invite customers to try our books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible. We
      have reviewed our records and the necessary adjustments have been made.  We cancelled the above listed account and
      removed ******* ***** name and mailing address from our mailing list.  Please allow 3-5 ***** for this to take
      effect.  Additionally, we have removed
      all charges from the account.We
      sincerely apologize for any inconvenience. 
      If I can be of further assistance, please do not hesitate to contact me
      at ###-###-####.Sincerely,Jamie
      T*****Supervisor,
      Customer Service

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never, ever been in contact with a company named Harlequin. Today I received an invoice stating that I owe $56.76 for "4 HQN ROM SUS" And that the matter will be turned over to collections, and negatively affect my credit score if I do not pay immediately.

      I never signed up for this service and do not even know what it is. I never received any books. This appears to be a complete scam, simply based on them getting access to your name and address.

      I will not be paying anything, and if indeed they attempt to collect anything or report this fraudulent debt to a credit bureau, I will be suing them to the fullest extent of the law.

      All I want is for this company to close this fraudulent account and stop bothering me.

      Business Response

      Date: 07/08/2024



      Thank
      you for your recent correspondence.  We
      appreciate your concern regarding the products sent to ********* ******* and
      want to help settle any questions or problems.

      Our
      membership offers invite customers to try our books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible.

      We
      have reviewed our records and the necessary adjustments have been made.  We cancelled the above listed account and
      removed ********* ******* name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take
      effect.  Additionally, we have removed
      all charges from the account.

      We
      sincerely apologize for any inconvenience. 
      If I can be of further assistance, please do not hesitate to contact me
      at ###-###-####.

      Sincerely,


      Jamie
      T*****
      Supervisor,
      Customer Service

    • Initial Complaint

      Date:05/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in a postcard to receive free books, and after receiving them I got no information from the company that it was signing me up for a subscription. I also had no idea that I had to cancel a subscription I knew nothing about. I have received several boxes with no information about a bill until today when I received a past due bill for charges I knew nothing about. I did not want to receive and further books and I certainly don’t want to pay for them.

      Business Response

      Date: 05/20/2024

      May 20, 2024 File No: ******** Account No.:  *********      Thank you for your recent correspondence.  We appreciate your concern regarding the
      products sent to **** ***** and want to help settle any
      questions or problems. Our membership offers invite customers to try our
      books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible. We have reviewed our records and the necessary
      adjustments have been made.  We cancelled
      the above listed account and removed **** ***** name
      and mailing address from our mailing list. 
      Please allow 3-5 weeks for this to take effect.  Additionally, we have removed all charges
      from the account. We sincerely apologize for any inconvenience.  If I can be of further assistance, please do
      not hesitate to contact me at *************** Sincerely, Jamie ******Supervisor, Customer Service

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the Harlequin offer stating I could receive free books. Yet when going to cancel my account, I could not find it or log in at all, so I assumed it was already done. However, they continued to send the books, charge me, and send collection letters when I could not even access or find my account. I'm writing now to seek that my account is cleared of the charges because they are out of my control and I could not even pay for or cancel at all in the first place.

      Business Response

      Date: 02/22/2024

      Thank you for your recent correspondence.  We appreciate your concern regarding the
      products sent to ***** **** **** and
      want to help settle any questions or problems.Our membership offers invite customers to try our
      books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible. We have reviewed our records and the necessary
      adjustments have been made.  We cancelled
      the above listed account and removed ***** **** **** name and mailing address from our mailing list. 
      Please allow 3-5 weeks for this to take effect.  Additionally, we have removed all charges
      from the account.We sincerely apologize for any inconvenience.  If I can be of further assistance, please do
      not hesitate to contact me at ###-###-####.Sincerely,Jamie T*****Supervisor, Customer Service

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for free books and have since been charged for shipments that I never received. I emailed the company making sure I was not subscribed, and they assured me I no longer was. Yet, I keep receiving bills in the mail that get higher and higher for no reason. I will not pay a cent, as I have since contacted them and never received a response. This company is a scam site that will keep sending you bills once they get your address when there is nothing to bill you over. My first bill was around 35 dollars and I just received another one for 75 dollars when I have unsubscribed months ago and have not been mailed anything. Do not use this site, don't click on anything on this site, and do not sign up for anything. They will do anything to get money out of you that you do not owe. You will get harassed over and over to keep paying unnecessary and expensive bills.

      Business Response

      Date: 02/09/2024

      Thank you for your recent correspondence.  We appreciate your concern regarding the
      products sent to ***** ********* and
      want to help settle any questions or problems.
      Our membership offers invite customers to try our
      books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible.
      We have reviewed our records and the necessary
      adjustments have been made.  We cancelled
      the above listed account and removed ***** *********name
      and mailing address from our mailing list. 
      Please allow 3-5 weeks for this to take effect.  Additionally, we have removed all charges
      from the account.
      We sincerely apologize for any inconvenience.  If I can be of further assistance, please do
      not hesitate to contact me at ***************
      Sincerely,
      Jamie T*****
      Supervisor, Customer Service

      Customer Answer

      Date: 02/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
      Regards,

      ***** *********








    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harlequin sent offer stating I could receive free books. Received books and returned slip marked cancelled & was told I would not be charged. Yet, they continued to send books, even after my cancellation request, and without merit. Contacted harlequin reader services via email and was told the account was cancelled, closed and all remaining balance cleared. This was a lie. I continue to be harassed by harlequin reader services for an invalid debt. If bbb is unable to resolve this issue, I will seek damages for harassment & file a complaint for violating the fair debt collection practices act. While I did have an ongoing subscription for the books I had requested, payment for those books was made, in full, and have the cancelled checks to prove so. However, even after receiving payment, harlequin failed to continue my active subscription of love inspired larger print books. So they have my money, my books, sent me books I never asked for, and trying to collect an additional $57.60 for something I never received. I have made payments, yet their "Collection efforts" fail to even show these payments. Again, my payment was to go towards the active subscription I had, and had been making on-time payments for. Harlequin reader services are the one's who complicated this matter by sending unsolicited books, that had been cancelled, and yet they continued to send & bill for. Solution: 1. Billing adj. - cancel the billing statement for $57.68 (as prev guaranteed by hrs) 2. Refund - refunded the funds paid, yet have never received the product for 3. Delivery - I want the books I paid for (love inspired larger print)

      Business Response

      Date: 01/12/2024

      Better Business Bureau
      File No:  ********
      Account No.:    *********
      Thank you for your recent
      correspondence.  We appreciate your
      concern regarding the products sent to ***** ******* and want to help settle any questions or problems.
      Our membership offers invite
      customers to try our books.  Upon receipt
      of a request, a free introductory shipment of books will be mailed.  The offer also advises, if we do not receive
      the shipping statement that accompanies the free books marked canceled or
      otherwise hear from the customer, the next shipment will be sent out within 30
      days.  Customers are informed they can
      cancel at any time.  Occasionally, we
      experience problems, and we do our utmost to have them corrected as quickly as
      possible.
      We have reviewed our records and
      the necessary adjustments have been made. 
      We cancelled the above listed account and removed ***** ******* name and mailing address from
      our mailing list.  Please allow 3-5 weeks
      for this to take effect.  Additionally,
      we have removed all charges from the account.
      We sincerely apologize for any
      inconvenience.   If I can be of further
      assistance, please do not hesitate to contact me at ***************
      Sincerely,
      Jamie T*****
      Supervisor, Customer Service

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 21115435, and find that this resolution is satisfactory to me.  However, I would like to state for the record, customers should not continually face harassment from businesses, such as Harlequin Reader Services, when all steps were followed by the customer. It places undo hardship on myself, the customers involved, and the Better Business Bureau. Please ensure your companies business practices are in line with that of a reputable organization.

      Regards,

      ***** *******


    • Initial Complaint

      Date:12/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided to try out the Harlequin Reader Service. After the first couple months, I decided it wasn't for me. I chose to keep the books, pay for them, and cancel the service. I was unable to get logged into the website to pay my balance, so I sent checks in the envelopes provided. One for the regular books, and one for the larger print books. After a couple months, I started receiving overdue notices. I checked my bank account, and saw the checks were never processed, so I once again tried to log into my account, and when that didn't work, I sent more checks to pay for the books. After receiving more notices, and seeing that the money was never taken out of my account. I contacted customer service. They told me they never received the checks. I tried once again to access the website, but it still wouldn't work. I was ready to call and pay over the phone, till I received another overdue notice. At this point, I decided to return the books, and mailed them back. I once again contacted customer service to let them know, and they completely ignored everything I told them, and tried a few times to just get the money out of me. At this point, I was just ready to be done with the service. Yesterday, I received another overdue notice, threatening to send my account to collections, even though they know that I have sent the books back. I want this resolved. I'm done dealing with this scam of a service.

      Business Response

      Date: 12/11/2023

      December 11, 2023
      Better Business Bureau
      File No: ********
      Account No.:    *********
      Thank you for your recent correspondence.  We appreciate your concern regarding the
      products sent to ********* ****** and want to help settle any questions or
      problems.
      Our membership offers invite customers to try our books.  Upon receipt of a request, a free
      introductory shipment of books will be mailed. 
      The offer also advises, if we do not receive the shipping statement that
      accompanies the free books marked canceled or otherwise hear from the customer,
      the next shipment will be sent out within 30 days.  Customers are informed they can cancel at any
      time.  Occasionally, we experience
      problems, and we do our utmost to have them corrected as quickly as possible.
      We have reviewed our records and the necessary adjustments have
      been made.  We cancelled the above listed
      account and removed ********* ******’s name and mailing address from our
      mailing list.  Please allow 3-5 weeks for
      this to take effect.  Additionally, we
      have removed all charges from the account.
      We sincerely apologize for any inconvenience.   If I can be of further assistance, please do
      not hesitate to contact me a* ***************
      Sincerely,
      ***** *owalewski
      Manager, Customer Service

      Customer Answer

      Date: 12/11/2023

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for helping me to get this sorted.

      Regards,

      ********* ******


    Harlequin Sales Corporation is NOT a BBB Accredited Business.

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