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Business Profile

Heating and Air Conditioning

PrimeTime Energy Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jennifer B.

    Date: 01/22/2025

    On January 21, 2025 at 8:59am I called PrimeTime Energy Services Inc to make a service appointment because upon waking up my house was at 54 degrees. I have two young children living with me full time as well. This company installed my boiler in November 2019. I spoke to a gentleman and he told me that I will receive a return call from the service department to schedule an appointment since that day was already booked up. At 9:27am I received a call from PrimeTime a gentleman took my contact information down told me he will send it to the next person who will get in contact with me for an appointment he asked which days this week do not work for me I told him Friday. He told me the service fee for coming out plus labor and parts needed and I asked what form of payment they accept. At 12:36pm I called PrimeTime again to find out when I should be hearing from someone to set up an appointment, at this point my house is at 52 degrees and the outside temperature was in the single digits. A female answered the phone, she was very rude to me telling me that the service guys are out of the office helping a family with children restore their heat. I said I have two children here with me and no heat as well. She said she passed my information onto to the service department and they will call me back. Here it is the next afternoon January 22, 2025 at 1:30pm and PrimeTime Energy Services Inc has not returned my call from yesterday, to set up a service appointment as I am going on day number 2 of my boiler not working. The overnight got down to -5 degrees. This is not the first time I have not received a return call, but this is my last time reaching out to this company that installed my boiler.

PrimeTime Energy Services, Inc. is NOT a BBB Accredited Business.

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