We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Nail Studio and Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased a gift certificate for a total of $75 for services as a gift to me. When I went to redeem the gift certificate I was told it would not be honored as they did not issue it - ownership change. There was no notice that the gift certificate was to be null and void upon ownership transfer PRIOR to the sale of the business.
    Day I wanted to redeem I was given a 10% discount for services because of the issue. Only total savings of $9 while we are out $66.
    This is ridiculous as the money was essentially stolen from my husband!
    I would like the $66 refunded!

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As others have stated a gift card was purchased for me December 2022. When I went to use it on June 12 I was told that it is now a different business and no longer the same ownership. Out $100. The previous owner should be found and held responsible for theft. That’s was they did is steal people’s money.

    Business Response

    Date: 07/25/2023

    The business who sold you the gift certificates no longer rent this business, we would suggest you contact the owner of the building or the previous owner.

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased gift certificates as a gift for Christmas and now the location will not honor the gift certificate. Instead of a $50 value, their idea of a resolution is 15% off.

  • Initial Complaint

    Date:05/17/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a gift card in december 2022 and they closed the store without making a public announcement

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 giftcards from this business in December 2022 for Christmas gifts, both for $75. When the people receiving went to redeem this past week, they were told that the gift certificates were not valid. They were being used for a pedicure service. They were told that even though the business name is the same, ownership changed hands on January 1, 2023. This is highway robbery as this gift certificate was purchased within 2 weeks of years end. The gift certificate was valid on all terms when it went to be redeemed. I am requesting a full refund, and a complaint to be filed against this owner. I have attached a copy of one of the gift certificates and a screen shot of my ***** transaction of $150. 

    Business Response

    Date: 05/12/2023

    Called business and spoke to new owner and this was relayed: The previous owner was evicted due to non payment of rent.  He sold gift certificates and consumers that have nothing to do with my business.  I rented this space with the same name on the building but it is not the same company in which the previous person operated.  I did not sale those certificated to the consumers, however, I was offering them a 15% discount on the service.  I will be changing the name due to this issue.  I have advised consumers to contact the BBB and the landlord of this building regarding their issues. 

    Customer Answer

    Date: 05/14/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. When the receiver of these giftcards were not offered the 15% when they were denied use of these giftcards.  I believe this is still the responsibility of the business owner as the name of the business was the same, and the consumer was not notified in any way, and there was no signage entrance or checkout location.  I spent $150 on giftcards, and am asking for $75 refund (50%).   
    Regards, 

    ****** ********
     

Nail Studio and Bar is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.