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Business Profile

Artificial Turfs

ABS Turf Pros of NY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Turfs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****, owner of Turf Pros, was hired in September of 2022 to put down turf in my yard. I gave him a personal check for $2250 and he stated he would get the job started in 3 weeks from the date of down payment. After communicating for a few weeks he then ghosted us. Took our money and never did the job. He was referred by ************* and I immediately reached out and they have since suspended him from their site. He finally reached out to me after multiple texts, calls and emails stating that he used out money for his own personal expenses and will try to take money out of his 401K in mid December to do the job. That did not happen!! I called and texted over and over and then he finally got back to me again stating he doesn't have the money and will not be able to do the job. I need my money back!!!! I wish I had checked this site before hiring him as there was another complaint from someone about him in August, a month before I hired him. Can someone help me get my money back?

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave a deposit to the owner ************************* on June 11 for ****. Fast forward to July 6th and I asked when we were starting . Text response was out putting green just for released and our trucking company is behind schedule I will know more next week . Never got a text before that. I patiently waited a week no text so I texted again to which I got the message which I have all saved , I will call the distributor . No text again. I text again two days later to which I get a response the turf was released . Another week goes by I hear nothing . I text again ur turf is being held up at trucking company . I requested a refund because now this is ridiculous no communication just take my money . I get a text back after refund request saying I see ur refund request to which I dont get one. I patiently wait another week or so and text again ummm I sent refund request on Venmo 100x . Response Im working on it on august 1. I ask again a few days later , I am told i overextended myself I may have to pay 600 at a time on august 4. Its august 11 and I have heard nothing and received no money back . So this man just took my **** and used it for himself .

    Customer Answer

    Date: 09/09/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding ABS Turf Pros of NY has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

ABS Turf Pros of NY is NOT a BBB Accredited Business.

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