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Business Profile

Consignment Services

Home Again Consignments LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022 I hired ******** to clear out my SoHo *** 3 bedroom 3 bath luxury loft and sell all furnishings and accessories. I paid ********'s moving company the agreed upon flat fee of $5,500 plus $75/hour for ********'s time. We agreed upon a 50% commission split for all sold items. After 6 months of selling my hardly-used luxury home goods, I have only received $3,939.55 from ********. I highly suspect she has been untruthful about the sales prices. For example, she claims she sold my pool table worth $25k+ in excellent condition for $200. When she was unable to sell my ****** ** dining table worth $50k+ she threatened to keep it to pay her own expenses. After my lawyer served her with a letter she finally let us pick up my table. After she was unable to sell my primary bedroom live wood headboard (worth 10k+ in excellent condition) I finally agreed that she could donate it. I've now spent over 3 months calling and emailing ******** asking for the donation receipt for my 2022 taxes, but she has still never produced it. ******** is involved in very shady business practices and I wouldn't be surprised if she sold it and pocketed the money. She needs to be stopped in taking advantage of people and making excuses for her own incompetence.

    Customer Answer

    Date: 04/13/2023

    Better Business Bureau:

    At this time, I have not been contacted by Home Again Consignments LLC regarding complaint ID ********.

    Sincerely,

    *************************

Home Again Consignments LLC is NOT a BBB Accredited Business.

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