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Business Profile

Asphalt

County Wide Paving

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for County Wide Paving's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contractor was advised up front current PROPERLY WORKING driveway pitches and ground water direction Had to be FOLLOWED to which I was told they had better methods.
      Currently we are experiencing several water washout issues to point if our driveway continues to wash out by a culvert where the driveway is wrongly pitched ( have photos to document these claims ) it will become bad enough to close that driveway/the only way to get cooking/emergency generator propane and heating oil to the house. Trying to get ahead of being told culvert was wrongly installed ( no problems for over a decade until blacktop ) I stated that Culvert was installed by NYS DOT… to which in an email response I was told I scammed NYS taxpayers of of a $20,000 job that was completed..
      Further in that email Countywide relayed - cut and paste “ If you assumed that me as contractor paving driveways for 30 plus years was going to solve your decision to live half way up a mountain then you were obviously wrong. I pave driveways and I am not an engineer. I did a dam good job and you know it”
      That is akin to having your car repaired at an auto body shop, paint looking good but fenders falling off is OK?
      Part of our verbal sparing included Now that I have a blacktop driveway/Just 1 with now 9 months experience. I see controls on numerous driveways to control water trapping/runoff created by the blacktop.. I was then told If I wanted that I should have asked for that up front! ( I DID telling up front note and maintain driveway existing pitches than told THEY HAVE BETTER METHODS ) I thought your 30 years experience would know whats required more than my 10 months as an owner.. The response- we lay blacktop. Theres more to a $50,000 blacktop job than spreading/tolling material…
      We have all their emails with proposed fixes WE need to do not them.
      Pictures of water doing everything we claim / washing out culvert/retaing walls
      Pictures TAKEN BY CO. OWNER when job quoted showing existing pitches ect.

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2020 we contracted to have the driveway removed and replaced per the contract with Mike, the company owner. The driveway had drainage problems and was sinking in the center.
      County Wide Paving came to do the job, and when they had the driveway pulled up, the foreman, Brian insisted that we pay an additional $2050.00 for an "additional 'binder'" to complete the job. There are two products used when building any driveway/road/parking lot, asphalt binder and asphalt top.
      We were stuck! We paid the company the additional money and he did a terrible job with the finish of the driveway.
      I called the business owner to come and look at the job, to complain about the finish and the additional money. We have been trying to get the owner to do the right thing and fix the driveway and refund the overpayment for the last three years, to no avail.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had drive way redone last year by County Wide. Followed up to get the sealcoat estimate and for them to review a few issue areas that had become noticeable in under a year. Attempted to call several times with no responses. Someone came out but only provided an estimate for the sealcoat on 6/30/2023. This delay pushed us past our year warranty.

      We reached out in email 7/10 (intentionally after the July holiday) indicating we were expecting someone to review the trouble areas. We were told someone would be out the week following and would call us the day before however, we were never contacted.

      After calling several times and eventually leaving a message indicating our frustration and that we were considering a formal escalation. We were called back and was told by operator they would honor our warranty and would send someone out to review our concerns on 8/21 at 9 am. Michael and another person arrived timely and began to do a sealcoat estimate unaware they were there to review our concerns and let me know that where there was a patch to join roller lines would fixed by the sealcoat, however there were two areas they expressed concern with: Significant crumbling by the garage doors (indicating too lightly applied) and no path put between the roller paths toward the middle and bottom of the driveway. Could see it was becoming very uneven already. Next step told to me was that they needed to discuss with County Wide to determine next steps and they would be in touch but we did not hear back.

      Followed up, was told the sealcoat would fix it by a "Brian". From Email: As for a proposed resolution: I would be happy to meet with you or another member of the team and walk me through how the sealcoat would fix these issues so I can understand better. After that I would be happy to move forward with the sealcoat assuming we add to the contract that these areas will be resolved.

      Have been unable to contact since issue was acknowledged in person

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our full driveway paved and added on an additional driveway in Sept of 2022, we paid $16,000 for the job. Per the company website " We back our work with a 1-year guarantee." We contacted the business in March regarding a few repairs needing to be done including cracks, lack of blacktop in some spots, crumbling, and sinking in a few spots. Brian answered they would cover the cost of repairs if they sealed the driveway which we agreed to. After communicating back and fourth we decided on Monday July 17th for the repairs and seal to be done, Brian stated he penciled us in. There was a forecasted storm coming in Monday night so he wanted to confirm appointment on the Sunday the 16th. Brian did not reconfirm my appointment on Sunday and never showed up on Monday. Since then I've reached out via text again late July with no response and August 14th with no response. My husband and I also called and left several messages during that time with no response. August 31st we reached out asking if they were still in business he responded yes we are on Sept 1st. Again we responded asking if the repairs will be done and if we can get on the books. He then did not answer again. He has not returned our calls or answered any messages since Sept 1st and our repairs and seal coating is not done. We are very unhappy with the company. As I stated before the company website offers a 1-year guarantee on the driveway and we've been reaching out for months with no response.

    County Wide Paving is NOT a BBB Accredited Business.

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