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Business Profile

Typewriter Supplies

Will Repair Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/01/2022
    $33.00
    The owner promised to provide an Owner’s Manual for a ************ ****** Typewriter.
    The owner has deposited a check I wrote for $33.00 more than a month ago. I have not received the manual, confirmation of the order, or, even, simple correspondence from anyone at the business.
    I have reached out to the business and the owner; however, they have not responded at all.
    There were no order/tracking numbers. The check was #**** from my checking account. I have attached screenshots of the deposit confirmation of check #****.

    Business Response

    Date: 01/11/2023

    Response taken by phone:  We sent this out, priority mail,  tracking #********************** on 12/26/2022.  (address was confirmed with business) 

    Customer Answer

    Date: 01/12/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* ******

    P.S.: To the business, Will Repair Services, thank you.

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I mailed my typewriter to this co. for repair. When it was returned appx two month thereafter the machine started to malfunction. However I was still under warranty. So I returned it to this co for further repair. It's now been approx: 6 months. My family has continued to call, text, voice mail etc. However their is no responces. This is my complaint to your org. I'm enclosing all of the necessary documents for your review and processing. Also, please review cover letter attached to the customer complaint form. Which further details my complaint. PS: If there is any additional information or fair settlement agreement from the company that you feel I should know please contact me or my family member. Mr **** **** ####-###-#### at your earliest.

    Business Response

    Date: 08/30/2022

    When I repaired Mr. ***'s Word Processing Typewriter last December, I typed the guarantee on the bottom of his invoice. It states "ONE-YEAR GUARANTEE on all installed parts."  for the repair of dead key-buttons. Then about two months an entirely new problem developes in  a print-out automatic printing from a stored document file. In the printout, suddenly all text turns into gibberish. This new breakdown is what Mr. *** wants me to fix "under warranty." Also, he wants this entirely new issue "expedited".The cause of this new-issue breakdown is the thirty-year-old
    original-factory printwheel motor.  Recently, I just received my months-old back-orderd new printwheel motors.  I installed a new print wheel motor into Mr. ***'s machine and everything operates perfectly again. Mr. **** was notified, in writing, on the top of his last
    repair order about the COVID pandemic causing months-long delays in parts manufacturing and delivery. The repair cost for this entirely-new breakdown is as follows. New motor-$68.00, Labor $65.00, Sturdy Box, packing materials and shipping-$40.00 for a Grand Total of $173.00. This above "guarantee/warranty issue is similar to a person getting a "brake job" on a vehicle and months later the transmission in the vehicle develops a breakdown. My guarantee could not cover every part on the above machine just because I previously replaced a knob, cover hinge and key- button contactors. Very truly yours,  Robert Will

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