Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, August 18th, 2024, Robert Archer of R&R Cabin Restorations arrived to begin work on a contractual agreement to refinish our cabin. He had already received a deposit of $5,400. The work was expected to take two weeks. Robert left after two days, saying that he needed to return home to attend to his wife. Robert stated that he would return on September 8th, 2024 to complete the job. Before he returned, he requested that we send $2000 more, for him to return to complete the work. We declined, as we had already paid $5,400 deposit for supplies, that hadn't even been purchased yet. Robert Archer never returned. Via email communication, Robert agreed to refund $4,400, but has failed to do so, and no longer responds to email, text or phone communication.

  Business Response

  Date: 10/12/2024

  To Whom It May Concern,

  Yes, we are aware of the monies due of $4400 to Ms. *******. When I had broke my back and my husband needed to come home, he had made plans to complete the cabin. Unfortunately, he was not able to find a helper after his original helper quit. Although, he would have been able to finish the cabin himself as he has done in the past and with high praises from the customoers. Also, the $4400 was not only used for materials, but we also pay ourselves. But because he had to stay longer, we ended up using what was left of the $2200. He left some of the materials, which included a bucket of stain he purchased for the job and some of his own tools at the job site.

  He did all the prior work necessary to the cabin so that he could begin staining it.

  I told Ms. ******* we had every intention of paying them back when we are financially able. Since he is not doing cabins at the moment, this is not feasible at this time. We understand her aggravation and we want to clear this situation up as soon as possible. We have never had a complaint from any of our other customers. We are a very new business trying to learn the ropes as we go. I have learned that it is necessary to put in the contract that any deposit is for materials and other personal expenses. Also, the hold deposit is non-refundable. Speaking of the $1000, this was only to hold her spot. We hope to make a payment arrangement with her that is agreeable. But, as I said earlier, we are not financially able to do that right now.

  I don't know if I have answered properly, but if you have any more questions, please feel free to contact me.

   

  Thank you,

  Robin M. Archer

   

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As Robert Archer and Robin Archer stated in both their email to me and their response to the Better Business Bureau, Robert acknowledges that he left the job unfinished and that we are due back our deposit of $4400.00.This allows a payment of $1000 for the pressure washing, which is above and beyond the work performed.  We understand that Robert Archer has a business reputation that he would like to maintain, and we would like for him to maintain his reputation as well, but that will require him keeping his word that he will return our deposit for work that he did not perform. We are still waiting for this payment, and have not received it.  Resolution of this complaint will require the full return of our deposit of $4400.00.
  
  
  
  Regards,
  
  
  
  ****** * *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/26/2024

  In response to this recent letter, we have done all we can do to solve this situation. You can't get blood out of a turnip. Trust me, if we had the $4400 , we would gladly give it to you! Payments are the only way at this time. Do what you need to do. Thank you for being the first customer we have had who would like to see us fail.