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Business Profile

Energy Audit

True Energy Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Audit.

Complaints

This profile includes complaints for True Energy Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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True Energy Solutions, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business claimed a NYS energy assessment on my home back in May. I was told they needed a week to finalize my energy report, so that I could make the necessary changes to my house. I called about a dozen times and left 3 emails requesting an update, and every time I call they say it will be emailed to me by the end of the week. They have no longer responded to my emails or voicemails and I can no longer get a hold of anyone when I call. I would like to get an energy assessment from a credible source for my home.

      Business Response

      Date: 10/04/2023

      BBB spoke to the business and the following was relayed: We will be reaching out to this customer as soon as possible.

      Customer Answer

      Date: 10/05/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 


      Regards,

      ******* ********

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The employees of this company left a water faucet running. They left the sump pump unplugged. The water problem wasn't discovered until I got my water bill. That cost me $100 more than I normally pay. I had to hire a plumber to find out what was wrong with my sump pump. He had to pump about 4' of water out of my basement. He found a sheet of plastic with insulation on it on the floor. The sump pump unplugged. Then he found the outlet was not hooked up to the electrical box. $691. I tried to get **** ********* to talk to me and he didn't respond. Would like to be reimbursed. I can't afford to be without this money. Please help and thank you for listening. ***** ****** 

    True Energy Solutions, Inc. is NOT a BBB Accredited Business.

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