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Business Profile

Antiques

The Primitive House

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to the shop owner on ********. I told her I’d like to purchase a cupboard. I told her I was unsure but I sent 600 in good faith. I actually overpaid accidentally by 75 dollars. We spoke on the phone about meeting up to pick up the item. I told her I was unsure if I really wanted it. She said she’d be able to refund the money. I said no let’s keep plans. The next morning after sleeping on it I canceled. She said she no longer had the money. Someone hacked her account. I said she could mail me a check. She called me back and said she couldn’t clip the loss the shop was slow and she normally doesn’t offer refunds. I mentioned it wasn’t really a refund because I never came in and took the item and she knew I was waivering and said she’d send me back the money. She agreed to pay me back in installments. Two days later she sent me a text saying she refused to do it because her policy is no refunds. Never did she mention this to me in any of our conversations She offered a store credit but that is unfair especially considering I never even saw the product or picked it up. She then responded with a barrage of harassing texts. I just want the money I sent back which is what was originally agreed upon.

    Customer Answer

    Date: 08/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ******** *****








The Primitive House is NOT a BBB Accredited Business.

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