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Business Profile

Online Retailer

Leveled Up Buffalo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BUYER BEWARE: The lackluster customer service I recently experienced by the leveled up buffalo manager was extremely disturbing to me as a regular consumer in area.

    My mother purchased me a pair of sandals. I went to put them on and immediately noticed that both shoes were LEFT FOOTED. I contacted the store right away via instagram and called the shop multiple times, I received no reply. When I returned to Buffalo I went back to the store with the shoes in hopes of exchanging my left footed shoe for a right one. That did not happen. I have yet to get an adequate remedy to the problem of: 2 left footed shoes.

    Between my family and close friends, we have spent well over thousands of dollars in this store. I can only hope that their customer service improves for the sake my other community members who will be purchasing items at leveled up buffalo.

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business made an error when they created the shipping label for my order. They added the wrong zip code and address. Therefore my package was delivered to not my address (the shipping address I wrote on my order). Even with proof from my order confirmation (with my correct address) and their created shipping label (with the incorrect address) the company is failing to offer resolutions. I am out $41.00 on an item I will never receive and I would like a refund. This error was not made on my end.

Leveled Up Buffalo is NOT a BBB Accredited Business.

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