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Business Profile

Bus Line Tickets

Rally Bus Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Line Tickets.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $167 for two round trip bus tickets on Rally bus from ********* to ** for Jan. 18. I was 3 minutes late for the pick up but had a conversation with the "captain" who called and asked my status. I letting them know I was running less than 5 minutes late. When I got their 3 minutes late, I noticed that they left without me anyway. Although this is poor customer service, I acknowledge that I was late and would not have complained about that. The real issues was the return trip. My son and I were at the pick up location early (I have screen shots and picutres of the location if these items are needed). I contacted the company via their on-line chat and was told that the bus left without me but was coming back. (I also have screen shots of that conversation). I checked in several times, sending them pings to my location. They apoligized for their error and thanked me for my patience. After about an hour of waiting, We left and I immediate asked for a refund via email. I had numerouse email exchanges in which I was provided different sorts of information-first being told that the bus was full, then being told that I wasn't there (despite the fact that I sent them pings of my location).

    Business Response

    Date: 01/27/2025

    Dear ********,

    Thank you for reaching out and sharing your concerns regarding your recent trip. We truly appreciate your patience and the detailed feedback youve provided.

    We understand your frustration and regret any inconvenience caused during your travel. To clarify:

    Our records show that you were unable to take the return trip. However, the pick-up location and timing were shared multiple times beforehand. All other riders on the same bus successfully boarded from the designated location, and the bus departed as scheduled.

    We did not indicate in our email communications that the bus was full. Since you had a confirmed reservation, there was space available for both you and your son.

    Upon being informed that you had not boarded, the driver turned back and waited an additional ***** minutes at the location to accommodate you. Unfortunately, it seems there was still a misconnection.

    Additionally, we noticed that your dispute includes the full amount of the booking, however the onward trip was completed without any issues.

    We hope this clarifies the situation. If you have further questions or would like to discuss this matter in more detail, please dont hesitate to contact us. Were here to help in any way we can.

    Regards,
    ****** *****
    **** ******** ***** ********
    ***** * ******

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 18, 2024, myself, my husband and 3 adult children boarded a Rally bus in ********* ******* to go to the ******* 500. We made it about 20 minutes away from our car before the race officials cancelled the race due to weather conditions. Our driver ran a stop sign, was looking and talking on his phone during our ride and hit a tree and landscape in a hotel parking lot while picking up other riders. Rally refuses to give me a refund because "they used resources and it was a act of God that the race was cancelled." I want a refund due to Rally to living up to their contract while putting my family in danger due to the behavior of the driver.

    Business Response

    Date: 03/15/2024

    Dear *****************,

    We appreciate you bringing your concerns to our attention regarding your recent experience with Rally. We take all feedback seriously as we strive to provide the highest level of service to our customers.

    Upon investigating the incident you described, we couldn't find any records of such an occurrence. However, we understand your disappointment regarding the cancellation of the ******* 500 due to weather conditions. As outlined in our terms and conditions, Rally does not typically issue refunds in cases of event cancellations, as these are unforeseeable circumstances beyond our control.

    However, in the interest of customer satisfaction and despite the lack of evidence supporting your claims, we have processed a refund for your transaction. It will reflect in your account with 5-7 working days. We value your patronage and hope this gesture helps alleviate any dissatisfaction you may have experienced.

    We also want to emphasize the importance of providing accurate information when filing complaints, as false claims can have serious consequences and hinder our ability to address genuine concerns effectively.

    Please feel free to reach out if you have any further questions or concerns. We remain committed to providing safe and reliable transportation services to our customers.

    Thanks and Regards,

    *************

    ***************

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