Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has charged and charged me over and over....and they claimed to be affiliated with ******* who's who which they are not...they coursed me into thinking they were a different company and pretty much defrauded me...and im sure im not the first nor the last. i hope someone can shut them down because this is ridiculous. and i also never received anything nor have i signed off on anything...this company should be shutdown and sued for this. maybe even put in jail for defrauding the elderly!!!

  Business Response

  Date: 05/24/2024

  We are writing in response to the complaint submitted by *** ************************** in which he expressed concerns about a perceived fraudulent transaction. Following our recent communication with ******************, we have determined that the issue was a result of miscommunication.
  

  During our conversation, we clarified the situation, and ****************** acknowledged that the misunderstanding was resolved. He has confirmed that he will contact his bank to cancel the dispute, as he no longer wishes to receive any further services from us.

  In our commitment to customer satisfaction, we have offered ****************** a full refund, which he has accepted, we have made multiple attempts to reach ****************** to ensure the resolution of this matter. We contacted him via phone and email but have not received a response.
  

  Please let us know if any additional information is required or if there are further steps we need to take to close this matter satisfactorily.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me once on 12/6/23 offering a publishing product and branding service for $699.99. The gentleman (****) spoke very fast so it was hard to not make out that we wasnt from Marquis **** Who that I recently purchased a similar product and service from and asked for my payment if I was interested. I declined abruptly and suggested a callback to allow me to think it over. I declined later that same night after thinking it over. On 12/21/23 I got another call from ***** offering the product again, but I told him that I already declined the offer before so please dont call me. He then said something to the extent of well Im not sure that we can stop calling you because we already completed work on your product. To which I responded I dont care what work you guys completed, I never authorized any work or accepted the sale. I think he rebutted again and then I reiterated my position again with a stronger tone. He then said ok I will take you off of my calling list. I called the number back to see if I can speak with them again because I was scared that I was scammed and would be sent to collections for a product I never bought. When I called back, ***** answered and then he put me on hold to get ****. I spoke to **** and told him that I didnt appreciate the aggressive and harassing tactics that ***** used when he called me and demanded a confirmation of no money due and an apology from *****. Otherwise I told him that I would be reporting the incident to the *** and other appropriate government agencies. He acknowledged the frustration and discomfort and agreed that the secretary will be sending me an email. At 3:24pm (almost 20 mins later) I got another call from ********* who said he was the owner of the company fussing at me about why I was being so hostile. I disagreed and he offered to call me back when he gets in to the office so that we can listen to the call together. He never called me back. Im register on National Do Not Call list.

  Business Response

  Date: 01/04/2024

  Dear ******************,

  
  I hope this message finds you well. I am writing on behalf of Stellar Publishing to address your recent complaint regarding a cold call from our representative, *****. First and foremost, I want to extend our sincerest apologies for any inconvenience or discomfort this experience may have caused you.

  
  We take customer feedback seriously and deeply regret that you had an unpleasant encounter with our team member. Stellar Publishing values your time and privacy, and we understand that unsolicited cold calls can be intrusive.

  
  We have investigated the matter thoroughly, and we will be taking immediate steps to ensure that such incidents do not occur in the future. Our team will be reminded of the importance of respectful and ethical communication with our customers.

  
  In addition to addressing this issue internally, we would like to offer you a token of our appreciation for bringing this matter to our attention. We are prepared to send you a complimentary copy of one of our latest publications as a gesture of goodwill.

  
  Once again, we apologize for any inconvenience and assure you that we are committed to providing a better experience in the future. Your feedback is invaluable in helping us improve our services.

  
  If you have any further concerns or feedback, please do not hesitate to contact our customer service department.

  
  Thank you for your understanding and for giving us the opportunity to make amends.
  Sincerely, 

  Stellar Publishing NY