Complaints

This profile includes complaints for MIG Building Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MIG Building Systems

  100 Ontario St East Rochester, NY 14445-1340

  
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  MIG Building Systems

  6055 Corporate Dr East Syracuse, NY 13057-1040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired MiG Insulation to perform insulation work on my home’s basement and attic. During their work, a sump pump in my basement was unplugged, resulting in severe water damage to my finished basement playroom. This area is critical to my family’s daily use.
  
  The water damage caused the carpet, padding, and walls to become saturated. I immediately hired a remediation company to address the damage. As of now, I have incurred $3,500 in remediation costs, with further costs expected for restoring the walls, carpeting, and padding.
  
  I contacted MiG about this issue multiple times, providing photos and evidence that no other contractor or individual had access to the area between the time MiG completed its work and when the flooding occurred. MiG’s management denies responsibility, claiming there is no way to confirm their employees caused the damage, despite the timeline and proximity of their work to the sump pump.
  
  MiG has refused to resolve this matter or involve their parent company, which provides their self-insurance, leaving me to bear the full financial burden of their negligence.

  

  Business Response

  Date: 11/26/2024

  Dear ****** We are sorry that your basement flooded. Yes, we did send a two-man crew to install foam on September 19 and we came out again on October 1, 2024.  We have spoken to our crews that were on your job site, and they did not unplug your sump pump, nor did they have any reason to do so.  There was a time period off two and a half weeks between us last being on the job, and the flooding in your basement, so we are not sure what could have happened.  However, with that being said, it has been and always will be our policy to ensure that customers are completely satisfied with MIG (which is just one of the reasons we have an A+ rating with the BBB).  Because of this, we will be willing to  cover some of your repair costs, up to $2000.00.  We hope this helps with your situation.   

  Customer Answer

  Date: 11/30/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please send the $2,000 payment for reimbursement of repair work to our home address.  
  
  Regards, 
  
  ****** ******

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I had our house roof shingles replaced in September 2018 by Sunset Roofing, MIG installed a new rain gutter on the garage side of our house in October 2018 for $200. At some time after this, I noticed water leaking between the gutter and the roof sofit but only in one area of the gutter, right above where we walk out of the garage door. I contacted the roofers and they said it was not due to their work and that it was most likely due to the back edge of the gutter not being properly installed behind the roof drip edge. I had recently another gutter person come out who said the problem was due to incorrect pitch of the gutter. The correct pitch should be ¼” for every 10 ft. The total length of the installed gutter is only 11 ft but the pitch is ~1 inch or greater. Because of this, the area where the water leaks, the gutter is at least ¾” below the drip edge. The issue is also a hazard as where the water drips is our side door entrance into the garage and in the winter, ice builds up on the ground making it dangerous to walk. I contacted Tim D******, sales manager from MIG back in April 2022 regarding this issue and received no reply. I have been recovering from medical surgeries since this time that prevented me from pursuing this further till now. I recently emailed Tim on 8/12/2024 regarding this ongoing issue and in his 8/13/2024 reply, he said it is well out of warranty but they will fix the problem that will cost me a minimum of $300. A warranty is only good if the gutter was originally installed correctly, which it wasn’t and now Tim wants me to pay to have it properly reinstalled.
  Due to my medical issues, I am not allowed to climb ladders but I did and took pictures that I sent to Tim by email on 8/15 and have not received a reply. The attached picture shows the leftmost position by the downspout above the entrance door.

  

  Business Response

  Date: 09/04/2024

  BBB spoke to the business and the following was relayed: We will be reaching out to this customer directly today to make a goodwill gesture offer of resolution for him.   

  Customer Answer

  Date: 09/05/2024

  As I tried to explain in my reply below, I no longer trust MIG since they seem to change what they are willing to do even on their most
  recent phone call of saying replace then only to fix the gutter. Also,
  since this is my second BBB complaint with MIG, previous one was with their
  install of their gutter helmet in the past, I no longer trust their work but I am willing to negotiate a refund of the original install cost but don’t
  want them coming to our house. I will pay to have someone else of whom I can
  trust and will honor their work to repair the gutter. As of yesterday (9/4/2024), MIG did not contact me as they
  stated they would. Today, I received a phone call from MIG stating that they
  would come out to ‘replace’ then they restated ‘fix’ the gutter. Since this is
  my second BBB complaint, I have had with MIG over the past years, and the fact
  that even on today’s phone call, they change what they are willing to do, I
  have decided that I don’t want them to touch our gutter. Since the original
  cost of the gutter they installed was $200, I will accept payment of that
  amount to remove my complaint. This is less than the $300 MIG said (8/13/2024)
  they would charge me to have someone come out to fix the gutter. 

  

  Business Response

  Date: 09/11/2024

  Robert, I wanted to review our warranty with you so you better understand. MIG
  Building Systems has a one-year warranty for any defect in the workmanship of
  which we should  receive notice within one year from the install date. MIG
  Building Systems also checks all gutters once installed with a level, if the
  pitch is off it would have been addressed when installed. There
  are many factors that can affect the performance of a gutter over time, snow
  and ice, debris build up, etc. Having said that,
  it has been, and always will be, our policy to ensure that customers are completely
  satisfied with the work done.  We are willing in good faith to send a
  crew to inspect and adjust the gutter, or replace if needed, at no charge. 

  Customer Answer

  Date: 09/12/2024

  It is a shame that it took this long for MGI to reverse
  their original statement that now they would come out and fix or replace the
  gutter at no cost to me. The phone call from their customer service rep back on
  9/5/2024, first said they would come out to fix, then replace then back to only
  fix for free that left me with an uncomfortable feeling as to trust. Unfortunately,
  between that phone call and now, I committed with another company who came out
  within a few days and saw the problem (shown in my previous pictures) and replaced
  the gutter with a recommended wider gutter to prevent overflow due to the roof
  size. The recent heavy rain we had confirmed that they fixed the leak between
  the gutter and drip edge, and no overflow. The gutter issue is now fixed but
  cost me extra money.