We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Hoselton Insurance Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/11/2024, I ******* ****** contacted Senior Insurance Agent Shelly B*** W/ THE HOSELTON AGENCY, working w/ **** ********* CO. To inform Shelly of my new address along w/ informing paying the renewal for my renters' insurance. At the time of speaking w/ Shelly I (*******) was living @** ****** ** in Rochester NY. I did inform Shelly that I was moving boxes into the new home on *** **** **** **** and had not moved into the home until 8/1/2024. Shelly then stated to me of the price increase of the renters insurance into the new home. I didn't agree w/ the price increase. I then inform Shelly I would be seeking another Insurance Agency, but for not to leave everything as is until I (*******) contact her. Shelly was contacted by my new Insurance Agency on 8/1/2024 informing her (Shelly) that effective 8/1/2024 I ******* ****** was canceling my insurance w/**** *********. I contacted **** on 8/7/2024 on status of my refund for Renters Insurance, along w/ a portion of car insurance. I was then told by the Rep w **** that I had a balance due to **** of $44.00, It was explained to me by the Rep that the new policy for my new address was in effect. I than explained to the Rep that i was not living in the new home until 8/1/2024. the Rep spoke w/ an underwriter @ **** RE: this issue the underwriter than stated that they WERE NOT GONNA CHANGE THE INFO that Shelly had put into the computer!!! I than called Shelly back to inform her of what the Rep stated to me . Shelly than stated " THE COMPANY MUST HAVE CHANGED THE INFORMATION I HAD GIVE TO HER, & SHE (SHELLY) CANNOT CHANGE THE INFORMATION BEING THAT THE POLICY IS NOW CANCELD." THE PAYMENT DATE W/**** IS FROM 7/14/2024 - 8/14/2024. KEEP IN MIND I CANCELED ON 8/1/2024. AND NOW **** WANTS ME TO PAY THE INCREASE OF $44.00 IN ALL ACTUALITY **** OWES ME $44.00 OR MORE!!!! I REALLY BELIEVE THAT WAS " BAMBOOZLED " BY THIS AGENT/**** ********* CO.

    Business Response

    Date: 08/08/2024

    As ******* wrote, she called us to change her address.  She states that she was moving boxes which indicates to us that she was indeed moving on July 11, 2024.  My agent, Shelly, changed the address on the renter's insurance as instructed.  Shelly then let ******* know that the auto rate would go up at the new address.  Bc ******* asked her not to push the auto address change through, Shelly did not.  Unbeknownst to us **** (the carrier) noted the discrepancy between the addresses and changed the address on the auto policy effective July 20.  ******* cancelled the policies Aug 1 and discovered that she owed money on the auto (due to the address change).  ******* called us and blamed us for the address change, but we did not make the change to the auto.  The policy is cancelled so we could not change the address in our system. However, I called **** this morning and asked them if they would make an exception and change the address back to the original address as of July 20. We are in the process of making a formal request with ****. ******* should be hearing from **** within the next week about a refund. 

    We would like to resolve this issue and thank you for your time in looking at information.  Riley Hoselton

Hoselton Insurance Agency is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.