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Business Profile

Senior Living

Morningside Elite Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From 4/14/22 to 12/7/22 monthly rent was $4995 & care level 4 was $1600. I paid for and expected to receive quality care & services. Instead I received: delayed call button responses that took more than an hour on a regular basis, baths once per week instead of twice, issues involving meds (were given late, were not given, ** was not taken before meds were given, a Med Tech gave a med to a CNA to give to me, a ******** gave me a med taken weekly on the wrong day, & a Med Tech went home with one of my meds in her pocket), an apt. that the heat did not work & a refrigerator which froze food, etc. On 12/7/22 a new care plan was written without my knowledge changing the care level to custom. This care plan is not accurate & indicates I've declined when in fact I've improved (per *********************** Therapists). My fees increased by $800 per month effective 12/8/22 & I was issued a 30 day vacate letter. The ******************* of care I received did not change (for call button responses, baths, meds, apt maintenance, etc). Morningside mandated I have a 2 person assist even though all **** except 1 provided care by themselves. ***** ****** used intimidation by telling employees if they did not have a 2 person assist with ********* got hurt, they would not be covered by ********* ******* addition to the increased monthly fees ($619.35 + $800), I paid $519.50 for a medical transport & a community fee of $1500 for the new facility, Since Morningside House forced me to move, I request reimbursement of $3,438.85 for the increased fees in Dec ($619.35) & Jan ($800), medical transport, and the community fee at Commonwealth.Notes:1. Other residents at Morningside require a 2 person assist. I was singled out.2. On 1/20/23 Commonwealth evaluated & rated me as a level 3 (refer to receipt)3. Morningside has dementia residents. They aren't a memory care facility.4. ***** ****** gave my medical info to the ********** without my permission. He had no need for the info.

    Customer Answer

    Date: 03/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Morningside Elite Management, LLC regarding complaint ID ********.

    Sincerely,

    * *******

Morningside Elite Management, LLC is NOT a BBB Accredited Business.

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