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Business Profile

Adult Entertainment

DicksByMail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

This profile includes complaints for DicksByMail's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DicksByMail has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • DicksByMail

      6804 Manilus center Rd East Syracuse, NY 13057

    • DicksByMail

      invalid356 W. Jefferson Syracuse, NY 13202

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered gifts on 2/4 for Valentine's Day. To date, the main gift still has not shipped. Item shows available for shipping, not backordered. When I ordered it said it would be delivered within a few days. I have sent many emails, most have gone unanswered. I would like a refund or the gift ASAP. Again, this was a Valentines Day gift which obviously the holiday was ruined for my Fiance not getting her gift.

    • Initial Complaint

      Date:02/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a very inappropriate package from this company to my business. On the company's website it says they send anonymous packages but in their terms in conditions it says that it cannot be sent to a business. If it is sent to a business, it will breach the contract.

      They sent it to my business address and now now myself and my employer are very anxious not knowing if it is an inappropriate customer. It has made our work situation very stressful. I have reached out to the company with no response. I need to know who the sender is so I can let them go as a customer. Safety is our #1 priority.

    • Initial Complaint

      Date:01/24/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DicksByMail.com shipped an anonymous, obscene, and threatening package to me in May 2022. The order number is #******. I have requested the name of the sender multiple times, so that I may address the harassment with that person and get closure for the anxiety this incident has caused. DBM has not responded to my emails nor ******** ********* messages.

    • Initial Complaint

      Date:09/17/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 8th, 2022
      30.77

      The company hasn't responded to emails on incorrect, and damaged item. Shipping was delayed after a week of package sitting in transit pick up from facility. Just a poor customer service or no customer service. First 2 pictures are of my purchase and incorrect item. 3rd pictures is what was ordered.

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is someone that is harassing me. I received a package from Dicks by mail. Inside it said eat a **** and had a bag of candy *****. The package was filled with glitter and made a major mess when opened.

    • Initial Complaint

      Date:08/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received two harassing anonymous packages from this company. They say they will only send something if you have their full name - our packages only had our last name on it. They say they will not send to harass. Our address is private. No friends sent this. We believe this is part of ongoing online harassment and threats we have received online and they are now complicit and participating in those threats. We want the name of who sent this. Doxxing is illegal in Minnesota and we need to know who has our address and sent this.

    • Initial Complaint

      Date:08/08/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This compnay illegally sent me a food based product at my home business. My son needs an Epi Pen. It was sent to harrass me.

      This company is a shadow company that seems to work in the underground and no contact information.

    DicksByMail is NOT a BBB Accredited Business.

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